I know this is an old issue but since the threads and posts are in the archives, potential customers may not see the info.
At the end of nov last yr, it had been a year and a half since i had ordered from ms ts bakery (bc of shipping issues) but i was craving snickerdoodle and bananas foster coffee. Unfortunately, it had been over 6 months since i had been on the forum also and didnt think to check for problems before i placed the order on nov 28th. She had a 30% off coupon which i wanted to use.
As of today, the order is still waiting to be filled (2 months later). Emails are still going unanswered. Shipping times are still listed at 10-18 business days (3-4 wks). As far as i can tell, the last time she updated the site was december 1st 2014. Heres what upsets me the most... She listed order number 43073 was shipped on dec 1. My order number is 43561... 500+ orders between the 2!!! So even with all the problems and the posts on this forum, she continues to take orders and lead ppl to believe nothing is wrong with no way to contact her and no recourse. If the average order is $30, that is over $15,000 she has pocketed and left the customer in limbo. Im moving this weekend and have no way to know if changing my address on the order will actually get changed since she wont reply to even a pleasant, non-threatening email.
I didnt know until after i ordered, eco smoke in huntsville, al (her southeast exclusive retailer) is no longer buying from her. They had too many orders not getting filled. She needs to shut down the site.
At the end of nov last yr, it had been a year and a half since i had ordered from ms ts bakery (bc of shipping issues) but i was craving snickerdoodle and bananas foster coffee. Unfortunately, it had been over 6 months since i had been on the forum also and didnt think to check for problems before i placed the order on nov 28th. She had a 30% off coupon which i wanted to use.
As of today, the order is still waiting to be filled (2 months later). Emails are still going unanswered. Shipping times are still listed at 10-18 business days (3-4 wks). As far as i can tell, the last time she updated the site was december 1st 2014. Heres what upsets me the most... She listed order number 43073 was shipped on dec 1. My order number is 43561... 500+ orders between the 2!!! So even with all the problems and the posts on this forum, she continues to take orders and lead ppl to believe nothing is wrong with no way to contact her and no recourse. If the average order is $30, that is over $15,000 she has pocketed and left the customer in limbo. Im moving this weekend and have no way to know if changing my address on the order will actually get changed since she wont reply to even a pleasant, non-threatening email.
I didnt know until after i ordered, eco smoke in huntsville, al (her southeast exclusive retailer) is no longer buying from her. They had too many orders not getting filled. She needs to shut down the site.