I've been ordering from Ms. T since August 2011. I find her creations to be the absolute best available. She has crafted some very unique & magically delicious offerings, making her my go-to. I've experienced great customer service from Brandon the few times I needed it. Ms. T is also very good about communication...sometimes she gets bogged down and always posts on her website if customers should expect a delay. It's good to know before ordering what the approximate wait time is. I've ordered bottles as gifts for friends so they can try her product risk free, and I've never had anyone not like them! I highly recommend Ms. T's Bakery. If you haven't tried her yet, do yourself a favor and order a few bottles.