Mt Baker Vapor - Billing issue : JeffB99

[JeffB99]

Company name

Mt Baker Vapor​

Date of your initial complaint to the supplier.

7 October 2014​

How did you contact the supplier

Website ticket system​

Ticket number (if you were issued one)

RMA 3072/3073​

General nature of complaint

Billing​

Briefly describe your problem or issue

I was given 2 RMA numbers to return products that were ordered incorrectly. I followed every step as required, was given RMA numbers for the return, and shipped out the items. USPS says the items were delivered on Oct 17! I have not received a credit. I sent 2 emails to the support address asking for status. No response! I have called the Returns line several times and either "There is no one available to answer your call" or get put on hold for 15min with loud music before I hang up!

I have purchased items from you without problem. This should be a $23 credit. Do you really want to lose a customer for $23??????

--Jeff
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