I bought a 510 passthrough, the kind with the battery.
From day one the thing never produced much vapor, but never having used one I didn't know what was normal. The first week it stopped completely, and I read a post on here suggesting a new battery. That seemed to work for a few days - but I wound up replacing it three times.
It killed an atty, and after that just had a weird taste that didn't go away no matter that I tried.
I emailed Chris late at night, hoping to exchange it. I didn't expect to get a message the next day saying he called. Since it was late at night his time, I wrote another email answering his questions. Instead of just replying, he left another phone message.
We finally reached each other the third day, I told him everything I had tried, he said he had never heard of this problem, but he would sent me a new one. and for me not to send the old one back.
He sent a brand new pt and two auto batteies - which got me through perfectly until my mod arrived!
FANTASTIC customer service. Chris even called to check that the replacement arrived.
I'll be using Freedom Smokes whenever I can. AND his toffee is addicting!
Lori
From day one the thing never produced much vapor, but never having used one I didn't know what was normal. The first week it stopped completely, and I read a post on here suggesting a new battery. That seemed to work for a few days - but I wound up replacing it three times.
It killed an atty, and after that just had a weird taste that didn't go away no matter that I tried.
I emailed Chris late at night, hoping to exchange it. I didn't expect to get a message the next day saying he called. Since it was late at night his time, I wrote another email answering his questions. Instead of just replying, he left another phone message.
We finally reached each other the third day, I told him everything I had tried, he said he had never heard of this problem, but he would sent me a new one. and for me not to send the old one back.
He sent a brand new pt and two auto batteies - which got me through perfectly until my mod arrived!
FANTASTIC customer service. Chris even called to check that the replacement arrived.
I'll be using Freedom Smokes whenever I can. AND his toffee is addicting!
Lori
