I'm probably making this story a lot longer than it needs to be, but I want to explain the frame of mind I was in when it all went down. So bare with me for a minute.
After years of searching I finally found a setup and juice that I like. I'm a creature of habit, so once I found it, I stuck with it and had no desire to try anything else. Because it's the holidays, I've been broke as a joke for the past month. I ran out of my usual juice, so for about a week I had to vape something I had stuck in the back of a drawer that slightly tasted like soap. Yesterday was payday, so I went to the vape shop to get more of my usual juice, only to find they were out of the big bottle. I had to buy the smaller one, which was more expensive. I only bought the one bottle because they said they were expecting another shipment of supplies soon. I drove home (a 15 minute drive) and filled the cartomizer and tank, went to screw it in, and it wouldn't fit. There was something wrong with the threads. I was already irritated about having to pay more for a small bottle of juice, so you can imagine how upsetting it was to waste some of it on a cartomizer that didn't work. So I got in my car and drove the 15 minute trip back to the vape shop. I walked in and showed the woman behind the counter the problem. She immediately knew what was wrong with it. It was a faulty cartomizer. I asked if that was a common problem with their cartomizers, and she said yes. She reached behind the counter and handed me another one and told me to check and see if that one worked. It did. Yay! Hallelujah! Then she looked me square in the eye and said, "That'll be $3.50." That totally caught me off guard. I paid and left, and I am never going back.
See, I totally understand why cartomizers have no warranty. It's the nature of the item. However.....if one is unusable straight out of the package due to an obvious manufacturer flaw, you shouldn't ding the customer for that, right?
After years of searching I finally found a setup and juice that I like. I'm a creature of habit, so once I found it, I stuck with it and had no desire to try anything else. Because it's the holidays, I've been broke as a joke for the past month. I ran out of my usual juice, so for about a week I had to vape something I had stuck in the back of a drawer that slightly tasted like soap. Yesterday was payday, so I went to the vape shop to get more of my usual juice, only to find they were out of the big bottle. I had to buy the smaller one, which was more expensive. I only bought the one bottle because they said they were expecting another shipment of supplies soon. I drove home (a 15 minute drive) and filled the cartomizer and tank, went to screw it in, and it wouldn't fit. There was something wrong with the threads. I was already irritated about having to pay more for a small bottle of juice, so you can imagine how upsetting it was to waste some of it on a cartomizer that didn't work. So I got in my car and drove the 15 minute trip back to the vape shop. I walked in and showed the woman behind the counter the problem. She immediately knew what was wrong with it. It was a faulty cartomizer. I asked if that was a common problem with their cartomizers, and she said yes. She reached behind the counter and handed me another one and told me to check and see if that one worked. It did. Yay! Hallelujah! Then she looked me square in the eye and said, "That'll be $3.50." That totally caught me off guard. I paid and left, and I am never going back.
See, I totally understand why cartomizers have no warranty. It's the nature of the item. However.....if one is unusable straight out of the package due to an obvious manufacturer flaw, you shouldn't ding the customer for that, right?
