My infinity won't turn off!

[minx]

This morning when I picked it up, I pushed the button and ..no power no light, I found this odd because I only used it for about an hour last night after I got it. I changed out the batteries, hit the button it had power but... didn't turn off when the button released. I took off my atty woa was it hot lol. I removed the batteries, put them back in, same thing, it's on, won't turn off
Has anyone else had this issue? <sniff sniff- we were just getting to know each other, I miss it already>

 

[Ruppy]

Thats a odd one Minx. How does your button feel? Still clicky.

 

[emanguba]

I had that happen a couple times before...

Have you tried taking the batteries out and letting it sit for a while?

I did that and put the batteries back in after 30 mins and it worked.

 

[minx]

Button is still clicky, yes. I had the batteries sitting out, put them in and it's "on" when they are inserted

 

[SmokingRT]

Yeah one of my peeps has that problem here ..... she is very frustrated. If I convince her to give it to me can I get it looked at and repaired?

 

[salemgold]

You guys need to email Mike. I have had this happen with my Buzz. Mike will take care of it for you.

PS- I think it is sales@notcigs.com

He is always quick to reply.

 

[minx]

I sent a message to him via the website, before posting here. So I'm sure I will be hearing back from him next time he checks.

 

[5cardstud]

Mike will fix it and is very fast in doing so. Sorry this happened to you but electronic parts sometimes do fail even when new. I went through it with a brand new electronic ignition on a mustang among others.

 

[minx]

I have no worries, I researched and read up prior to ordering so I knew in advance that the support and customer services was behind the product prior to my ordering it. Yes, when dealing with electronic devices with little switches and such, it happens that one may fail. In this case I'm pretty sure it's the doohickey that turns it on and off (<-- my technical evaluation of the situation) lol. I thank you all for the support, you are all great with your responses and I'll let you know when I hear from Mike.

 

[5cardstud]

One last thing, try blowing it out through the switch and the dial. You might have some juice in it. It's worth a try.

 

[BuzzKill]

Didnt you just get this unit ?? weird it must be juice related , we made changes to deal with the juice issue , there is only one other thing I can think of and that was a missing resistor on the PCB but we check all of them . ???

Email me at sales@notcigs.com please and I will take care of it ASAP !

 

[minx]

Thanks BuzzKill, email sent, I had also sent same info via the website, so you may get it twice.
Yes, just got the unit yesterday afternoon, used it for about an hour last night.

 

[BuzzKill]

It sounds like the switch is shorting out for some reason ?? SORRY !! I will take care of it ASAP~!

 

[minx]

It sounds like the switch is shorting out for some reason ?? SORRY !! I will take care of it ASAP~!

I'm not worried, these things happen. I'll await your instructions on getting it back to you and send it out.
I thank you for your responses here, can't beat the support I've received so far.

 

[Bovinia]

Aww Minx, I'm sorry you're having issues. Mike will fix you up quickly tho.

 

[5cardstud]

One good thing is at least it stuck in the on possition instead of the off position. Sorry again.

 

[GMoney]

Sorry to hear you have a problem with your new infinity! Mine hasn't left my side since I got it. You have a great attitude though, these things do happen with electronics and the true test of a Great vendor is how they deal with problems that arise. From all the evidence I have seen Mike provides top notch customer service. Hope you have it back in your hands working ASAP!

 

[minx]

Well I'm very impressed with the customer service, on a Sunday no less! The good thing about it being stuck "on" is... No pushing buttons.. Non stop vape!
J/k. My infinity is snug in a box awaiting the mailman.

 

[BuzzKill]

FYI I have seen this happen with some juices , what are you using Minx ?

 

[5cardstud]

My juice gets into my adapters sometimes causing shorts. Just had to blow out an adapter before typing this because of it. Thank goodness I use adapters on everything because it keeps the juice out of my PV.
I use either V4L Wow 555 or V4L Wow Beer.