My points still haven't been transferred

[Poeia]

On Sept. 7 I e-mailed asking for my points to be transferred. I even gave the order # (9897) and date.

On Sept. 17 I saw that there had been a problem with e-mails going directly to the programmer so I resent the e-mail including the fact that I had originally made the request 2 weeks earlier.

I then realized that it was Friday in the U.S. and EastMall would receive my e-mail on the Saturday immediately before two major Chinese holidays so I waited. I assume that National Day was long ago enough that they've had time to catch up on reading all e-mails. I just checked and my points still haven't been transferred.

 

[Di]

I would think that this has been overlooked due to many reasons,
one of which is the change of staff to Customer service-

Please send again --

send to Selina -- Customer Service email :- support@eastmall.net

thankyou.

 

[Poeia]

Sent. Thanks.

The website gives sales@eastmall.net as the address for getting points transferred (or at least it did the last two times I checked.)

 

[Di]

ok, yes, send there then -- lol

 

[bluesuede]

What happened to Joy?

 

[Di]

joy has taken a leave for a while,
Selina is now doing CS.