Need a resolution ASAP

[mmanolis2001]

Ok Should it be the shippers or customers responsibility to check the status of a package if it has not reached the destination after 22 days.

I have called TW's customer service and had several email correspondences tell me to call USPS to find out whats going on. I did not voice my objections to that fearing this was normal business practices.

I just called USPS and am at my wits end. I was on the crappy automated service line for 45 mins tying to enter the bloody label number.

TW,
What can you do to resolve this issue. I placed the order on 8/19 and still have not received my package. Multiple attempts to get a resolution to the issue has came with the same two answers

it will be there in 2 days OR call USPS.

I feel its the senders responsibility to ensure the products they sell make it to there customers on a timely basis. At least check them when there is an issue and not tell the customers to do the research.

This has taken entirely to long to resolve.

Please PM me.

 

[titanflyer]

Always two sides to every story, so not taking sides, but its definitely the responsibility of the vendor, especially since you payed for shipping to them. If you payed for it by paypal or credit card, initiate a claim ... gets results one way or another.

 

[firhill]

Ok Should it be the shippers or customers responsibility to check the status of a package if it has not reached the destination after 22 days.

I have called TW's customer service and had several email correspondences tell me to call USPS to find out whats going on.

I see the vendor/forum owner logged in about 5 hours after you begged the question, so I'd like to think they gave you an answer/solution to your question/predicament.


Out of curiosity..care to share?

 

[mmanolis2001]

I see the vendor/forum owner logged in about 5 hours after you begged the question, so I'd like to think they gave you an answer/solution to your question/predicament.


Out of curiosity..care to share?

I have not received any Pm's from TW yet. I will keep this thread going until the issue has been resolved.

Thanks

 

[mmanolis2001]

Daily Bump....

Any one there at TW?

bueller....
bueller....

Any chance on getting this resolved today possibly?

 

[trog100]

Daily Bump....

Any one there at TW?

bueller....
bueller....

Any chance on getting this resolved today possibly?

once something disappears into the USPS black hole (and it is a black hole) the vendor cant check anything..

all they can do is wait for xxxx time and then send out a new package..

we send many thing into the black hole.. we know how it works.. mostly.. in fact very reliably things pop out the other side and get delivered.. in fact in over a 1000 packages sent into the USPS hole from the UK we have only lost one..

it comes down to how long the vendor waits until he decides the item really is lost and ships out another one.. the fault is with US customs and USPS.. the time factor for them to do their business and deliver the item is so massively variable..

two days to reach the US.. anything from two more days to twenty days for the US side to function and deliver the item.. knowing this all the vendor can do is wait for twenty days to pass.. twenty days isnt the norm but its common enough for the vendor to have to allow for it..

trog

 

[firhill]

What's your "label" number..tracking number?

If so, that should simplify things somewhat, I'd think.

 

[Minna]

Hi mmanolis2001,

I've sent you a PM with some info to start to help you get this sorted.

Just sent another PM with a bit more info!

 

[mmanolis2001]

Hi mmanolis2001,

I've sent you a PM with some info to start to help you get this sorted.

Just sent another PM with a bit more info!

Thanks for you help with this issue. I have sent an email to the address you provided this morning. No response yet

Thanks again.

 

[mmanolis2001]

4.5 days after this post and still no response from TW. I have had help from others (and i thank you for that ) just not TW. I know TW has trolled the posts on this site.

Come on guys Whats going on over there at TW......

 

[wrecktangle]

Why, may I ask, are you looking for a resolution in this forum?

Why not use TW's own forum, or contact them by email, or use the "800" number they now have listed on their site?

Or maybe even a pm to Pillbox?

<shrugs>

 

[mmanolis2001]

Why, may I ask, are you looking for a resolution in this forum?

Why not use TW's own forum, or contact them by email, or use the "800" number they now have listed on their site?

Or maybe even a pm to Pillbox?

<shrugs>

I have called and emailed several times before making this thread.

 

[Minna]

I have sent you a PM.

 

[pillbox38]

Its possible your emails are bouncing or we would have responded.

Easiest thing is to pick up the phone.. May i ask where the parcel was shipped??

We have a policy that if a package is late being delivered we will not re-send till the 28th day elapses.

This is the postal services recommended route to take.

 

[mmanolis2001]

Update..

Alex just forward my email i sent yesterday morning to Patti.

TW is reshipping the order hopefully USPS wont lose this package. Thanks for taking care of this.