Wow, that is absolutely terrible. I would contact your credit card company and dispute the charges or file a complaint with the better business bureau, or SOMETHING. You can't just let that kind of BS go. I'm not sure what you're able to do, but you definitely can't do nothing about that. That's crazy, your batteries die after 10 minutes? How long do they take to complete charging? Mine take about 45 minutes and last at least 45 minutes.
I bought that kit from a local smoke shop, and I didn't feel like dealing with the owner again. This is a long story, but I'll tell it, anyway. I bought that kit, because I needed another battery to use while waiting for the only other battery I had to charge (every 2 hours, I had to wait 1½ hours for it to charge -- that was the battery that came with the first starter kit I bought from Smokeless Delite--avoid this company!) The owner charged me $80 for that Volcano kit and he only included: 1 battery, 1 PCC, 1 atomizer, 1 box of 5 carts, 1 wall adapter, and 1 USB charger cable. When I got home, I went to volcanoecigs.com and found that he charged me $80 for the kit that Volcano sells online for $50 (and I didn't receive the gift box). I believe he probably sold me a battery that had been used in the store for display purposes, but don't know for sure. That battery lasted for 45 minutes originally and took 30 to 45 minutes to recharge. About a week later, the battery lasted for about 30 minutes, then a couple days later 20 minutes, and a couple days later 10 minutes, so I quit using it.
The next day, I went back to the store, told him about the price difference, so he gave me another battery and 4 more boxes of 5 carts. He said that that battery was the only one he had left and had been used as a store display. So then I had the kit that Volcano sells online for $70 (without the gift box and the USB "stick" charger). I was still out $10, but I didn't mention this to him. The 2nd battery he gave me never worked right. It will blink 20 times at times but keeps working and never had enough power to get throat hits. I quit using the entire kit soon after getting the 2nd battery, so I only used it for a week or 10 days (then I received two eGo 1000mAh batteries from Cignot.com).
The PCC doesn't have a green light to let you know when it's done charging. It uses 4 bars, which usually shows 4 bars and takes a while to go down to 2 or 3 bars after it's plugged in, so I never knew when it was fully charged, and it was inconvenient to screw in a battery (hard to get fingers in there to turn the battery). I don't remember if there was any indication when a battery was fully charged using the PCC, because I really don't care anymore.
I went back a day later and bought his only bottle of juice (10 ml of Menthol for $13), because I needed some juice to really get started, hated menthol, but I ended up having some expensive juice to get started (still have 1/2 bottle left that I'll never use). I still didn't mention the price difference to him, and I haven't been back to that store. I don't want to deal with him anymore (he was a nice guy, just doesn't realize he's selling crap, or maybe he does realize it, I don't know).
I've considered calling my credit card company to charge back the purchase price or sending him an email to tell him of my experience with his products, but I've decided to just forget it and move on (except to alert new users about this company). I bought the kit on 09/16, so it's probably too late now to do anything about it, anyway. I've chalked it up to a learning experience.
I still can't believe I spent another $95 at the Volcano web site soon after buying the kit and bought 3 passthroughs, 5 atomizers (will never use), and 3 bottles of juice (used some of that). All three passthroughs became defective (really cheap quality, and it wasn't my fault that they never worked very well). I returned them all a month ago today, and am still waiting to receive two replacements. They sent me one replacement (received a month ago today), and I've received no responses to my three emails to Volcano in the last month. The replacement passthrough I received is better quality than the first three PTs, but the cable is stiff and isn't centered where it connects to the passthrough, so it's a pita to use (have to keep turning the PT to push the button).
Bottom line: Volcano products are cheap quality. I learned to never buy any more of their products. That's why I wouldn't trust the new Inferno due to the lousy quality of their other products and the lousy customer service.
