I was referring mostly to volcano when I said you can't let that BS go, but yeah, they really do have bad customer service. I don't know why everyone complains about BLU's. With Blu, you can actually speak to a human being, and they don't take forever to respond. When I had to send defective items back to them, it took only a week from the day I put them in the mail to get the new working ones. With Volcano, after about 2 weeks of waiting, I sent an email to ask what was going on. I got a response that said they hadn't sent out my replacement yet. No word on whether or not they got the original defective one. Then the next day, I had a package at my door.
Their batteries and atomizers seem to be okay(at least the L88b ones, I haven't had any problems with them at all), but I ordered a magma carry case charger, and it was defective. It never worked right. I got a replacement that works just fine, but I ordered another one that just got here last night, and it did pretty much the same damn thing as the first one. So now I have to send it back and wait like two weeks again. I don't plan on dealing with Volcano anymore unless absolutely necessary. They should be checking the things they send out before sending them.
Their batteries and atomizers seem to be okay(at least the L88b ones, I haven't had any problems with them at all), but I ordered a magma carry case charger, and it was defective. It never worked right. I got a replacement that works just fine, but I ordered another one that just got here last night, and it did pretty much the same damn thing as the first one. So now I have to send it back and wait like two weeks again. I don't plan on dealing with Volcano anymore unless absolutely necessary. They should be checking the things they send out before sending them.
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