New CS rep - Valerie?

[VapingRulz]

I thought I read here last night that V4L has hired a new customer service rep from Cape Cod but now I can't find the info anywhere!

I got a bad battery on my last order. It's just beautiful (cobalt blue XL) and I love how it looks, but it's a dud. No matter what I do, it just doesn't work for more than a nano-second - and it blinks constantly when it's on the charger.

I know that V4L will take care of it and send a replacement, so I'm not worried about it. My problem is that I'm not sure how to best contact them? Is Valerie the new Go-To person? I've read that using the website email address isn't always the best route to take because there have been problems with the email addy.

Can someone please steer me in the right direction? Thank you!

 

[Belletrist]

yup, you can PM valerie--her u/n is rocks82

 

[sawlight]

She is also in charge of the email on the website. You can use it, she was hired to fix that glitch.

 

[CatMommy]

Although I love Vals Avatar, I think Mark should make her one of the crew's V4L avatars. IMO, it would be less confusing for the new people around here. This way, when she comments on a thread, the posters know she can actually help fix a problem.

 

[keyzygirl]

I totally agree with you catmommy,an avatar,and a title.

 

[Pawpaw]

Although I love Vals Avatar, I think Mark should make her one of the crew's V4L avatars. IMO, it would be less confusing for the new people around here. This way, when she comments on a thread, the posters know she can actually help fix a problem.

I agree. Or at least put something in her signature. I'm sure lots of the new people don't realize she's part of the V4L crew.

 

[CatMommy]

Or maybe she can have two accounts...one for work and one for play??? This way she wouldn't have to lose her screen name and cute kitty avatar...

 

[dohsma]

Or maybe she can have two accounts...one for work and one for play??? This way she wouldn't have to lose her screen name and cute kitty avatar...

ECF frowns upon that unfortunately

I will see if we can't whip her up an avatar if she wants to use it, or see if we can somehow denote that she's with us.

 

[Taryn]

The best way to get a replacement is to make a note of your faulty battery on your next order. Val is Rocks82.

 

[CatMommy]

ECF frowns upon that unfortunately

I will see if we can't whip her up an avatar if she wants to use it, or see if we can somehow denote that she's with us.

Actually, if you make her the same avatar as yours, I think it would work just fine. Your screen name is "dohsma" but your avatar says "Mark" so everyone knows they are bugging the right person...LOL...
So she can keep "rocks82" but have "Valerie" on her avatar.

I did notice that she is listed as an affiliate now, but I think newer members are looking for that V4L avatar to get "official" answers to their questions.

 

[VapingRulz]

Thank you everyone for helping me out!!

 

[rocks82]

yeah, can't have one in my signature.

I suppose I can give up DUI kitty for V4L.

as far as issue at hand,VapingRulz hit me up in pm or @ Valerie@vapor4life.com I'll see what I can do for you.

<----- I'm with the band.