New Customer Ticket System at COV and more!

[Bigbuyer]

In an effort to give even better customer service, I have started a ticket system. Just use the contact form on the site and you can be sure you will get the information and answers you need. Let me know if you like it.

Also, when you log in, you can do account maintenance and see you orders, what status they are in and where they are.

If you have not had time to see the new site, please stop by and take a look.

Bruce

 

[throbinskin]

Site is looking better every time I log in..... Great work BB

 

[FeistyAlice]

Would it be posible to include the shipping tracking number on the oder info?

Thanks, Alice

 

[otrpu]

What happened to the 2.4 Ohm Mini MAP, was there earlier this morning, not there now? If there's a list, please put me on it.

Thx,
Cheers,
otrpu

 

[warlike36]

I have a 25.00 gift certificate...spent 19.97.....but cart wont let me use the remainder for shipping.??????????

 

[Bigbuyer]

Got you covered Warlike.... My Site Will always charge the $3.00.
But, I will make sure you are whole or better.

 

[casualuser]

I've been submitting inquiries on the website but aside for a confirmation of receipt I haven't received any answers. I'm just wondering if its working correctly?

I'm also wondering if my order of juice ships from short hills, nj or boca ratin, FL? I noticed a FL address on my email receipt.

 

[Bigbuyer]

I just moved from NJ to Boca Raton, FL. I have been shipped and keeping up with as much as possible.
I am sorry for any delays in responses, I will catch up!

If you have any urgent issues, send me a pm here on ECF.

 

[casualuser]

I knew something was up when I saw that address...Sad you moved farther away (i'm in nj now) but hey at least now you'll enjoy gorgeous weather year-round. Good luck Bruce!

 

[Bigbuyer]

My ticket system is offline right now. I hope to have it back up soon. If you need anything or had an old ticket that was not replied to, send an email to support@cloudsofvapor.com
I will get back to you ASAP!

 

[Panky]

I just moved from NJ to Boca Raton, FL. I have been shipped and keeping up with as much as possible.
I am sorry for any delays in responses, I will catch up!

If you have any urgent issues, send me a pm here on ECF.

Wow. I recieved my package today and I ordered it on the morning of the 15th That's basically express shipping for first class price!

 

[Tasteles]

Wow, thats pretty fast, I'm still waiting on an order that was shipped on the 12th.

 

[Panky]

Wow, thats pretty fast, I'm still waiting on an order that was shipped on the 12th.

I forgot to mention that I am probably about 2 hours from the new location. One day is still crazy though

 

[Tasteles]

Yeah, I figured you were pretty close. Kinda sux for me though, when he was in NJ, I got it after about 2 or 3 days, now I'm still waitting.

 

[tyleris12]

Bruce, sent you an e-mail yesterday around 5 pm and a PM on here at the same time...but no answer. Could you PLEASE contact me as soon as possible? Just need to know how to get my last order corrected. Thanks!

(can't check my e-mail during the day at work, but can check my PM's here)

 

[Bigbuyer]

****sometimes takes more than a couple of hours to get back to you. I am sorry. Family needs me too!

 

[tyleris12]

****sometimes takes more than a couple of hours to get back to you. I am sorry. Family needs me too!

I appreciate that fact Bruce, I just saw you had been on here since my PM and when I didn't receive a response, I only wanted to make sure my messages had reached you. Hope you can understand that too and thanks for getting things taken care of for me!

 

[tyleris12]

Just wanted to come back and say "THANKS" Bruce!!!!

 

[Bigbuyer]

Welcome of course! Enjoy!!