I'm afraid that with the rewards program they'll quit spoiling us, like free upgrades when you're least expecting it, adding 15ml bottles after so many orders, etc.
BUT it is a business... and I business that I love. <3
this is actually why hes doing the rewards program...unable to properly inventory random bottle giveaways or upsizing...apparently plays havoc with the inventory tracking system being used and is a nightmare to update and track properly