New to ECF

[Golfer]

I am new to the forums after I have been a lurker for the last month. I started vaping to get off analogs and yay me, it has been nearly 3 weeks. No issues of wanting to go back and my wife has never been happier. It was time for me to get off of analogs and it worked.

I know many on this site are using bigger and badder devices, but for me it has to look and feel like an analog I guess. I started with the Volcano kit about a month ago and then added a drip tip to it and some great juices thanks to the many great reviews on this board. I know that people say not to drip on an auto, and these are not great units or that there are better choices out there, but in reality, for me I went with a place I heard great customer service stories on because I was new.

Fast forward a month and my device still works great and I have not had a single issue. I decided after reading so many great thoughts and reviews I would add a second device and after much research on this board, I went with the Bloog Maxx Fusion. It seemed to be one of the favorites that still fit my criteria of looking and feeling like an analog.

As I await for the delivery of this device a few things come to mind. Are we as early adopters of devices such as these extremely tolerant of short comings or is this where us "being a junky" or "addicted" just play a larger role? I read so many posts of items that are broken on arrival and you just would not see that tolerated in the mainstream purchasing side of things as much.

Not a knock on the industry or the fine people here obviously, but definitely not something I was used to. I also will say that I hope the Blogg Maxx Fusion blows my mind because their customer service has been a major let down. I have read all the threads about "where are they" and such but assumed it was just over anxious consumers based on the response from other forum members.

I ordered my device last week (saturday) and know they are not open on Saturdays. Because my wife and I are leaving to go on a trip, I wanted to upgrade my shipping to the fastest possible because I had read that items do not always ship same day or next day from them. That was my mistake on the original order as I should have just done it right the first time.

However so far I have called the number on their site over a dozen times (left 2 messages) and never received a call back. I have also emailed them 3 other times with the same info and not received a message back either.

Now I know that the fans will stand behind them and say "patience", and "your device will be there", but to me that is really poor customer service. However in the end, if the device works as advertised and keeps me off that nasty habit of analogs for good, there is not a whole lot to do. It just makes me realize that I need to find out the best place to purchase cartomizers that are a perfect fit outside of their store. It comes down to communication. Follow this forum long for a little bit and you will see some incredible vendors when it comes to communication. Then you see others that have very little. Then you see even others that are incredible with communication when it comes to orders and sales and announcements, but are no where to be found when it comes to concerns. Nothing "wrong" with any of them, but I have my preference in choosing where to spend my money.

To wrap this up, I want to personally thank the wonderful members here at ECF for many things.
1. Making me smell better each day.
2. Saving me money in the long run.
3. Making sure my money was spent wisely.
4. Making sure I have a support side when things go bad.
5. And everything else that goes along with this hobby/addiction/amazing discovery

You are all game changers in my opinion and have been a welcome addition to my life. It is nice to meet all of you. Sorry for the long windedness ahead of time, I guess I should have joined a while back and this would not have all been in one post.

 

[Craig645]

I wouldn't get too frustrated with your supplier(s) as they may be having problems of their own also. I do know how anxious one can get waiting (sometimes forever it seems) for that latest juice or e-cig. I have so many orders, to different places, that I lose track of them, then suprise, it's here. Good luck and hang in there.

 

[Golfer]

Im not frustrated with delivery times or their stock, but the lack of communication. That to me says everything about a company. When things are good and when things are bad, a company should be able to communicate. This was not something that should be hard to communicate. An upgrade in shipping before a product ships should be no big deal, however even if it could not have been done, a simple email or message could have cleared that up.

Im at a loss with how many feel as though this is acceptable service, but everybody has different tolerances and thresholds.

 

[cskent]

I too feel customer service is important. I placed an with a company that gets great reviews here all the time. I never got a tracking number from them, and when I emailed them a couple of times with my order number asking for a tracking number I never got a reply. My order didn't ship until 2 weeks later. They finally sent the tracking number after my stuff had already arrived. It was one of those that required a signature so I needed to know when to be home to sign for it. Needless to say I won't be ordering from them again, even if they have good prices.

 

[Golfer]

I agree. I think in niche markets, I believe it gets overlooked because we as consumers are dying for a good product. If they deliver on that, than we give the rest a pass.

 

[HzG8rGrl]

Florida Vapors Club

Come check in with us Golfer, welcome to ECF!

 

[cobaltblue]

Welcome to ECF Golfer!

I think we all find our favorites after a while (i.e., a good balance of quality, customer service, and price). If you're still having problems later you could always see if the company has a subforum here and ask about it there, or write your experience in the <Supplier Reviews> located under E-cigarette Reviews to give others a heads up. It also gives the vendor a chance to get it straightened out. I'd look at the later as a last resort after all forms of communication have failed. Great place for positive reviews though.

The majority of the vendors I've purchased from on this site have been exceptional. Good luck on finding out if your order has been sent and with finding the vendors you like most!

 

[Golfer]

Thanks for the kind words. We got a shipping notification, but that does not clear up the issue for me in my opinion. It was never about when it would ship. It is about he lack of communication from the company. Why have a phone number if you dont take or return calls (apparently I am not alone here). Why have CS email address if you do not respond. The point was to fix shipping before it took place and because they never responded, it could not happen.

Delays normally dont bother me. I have ordered juice from places that take weeks. It happens and I am fine with that. The lack of communication on an obvious issue is appalling.

Again I am apparently not alone in looking at their company subsection.

 

[Kufu Kahn]

Yah, the internet is great, you can pretend to be anything you want. Some of the vendors are pretending to be big time service centers. Some are excellent at what they do and some are just operating out of their homes with little or no help to handle the customers, so personality types can get to be an issue real quickly.

There are a lot of shills, apologists, and ringers here, so you have to choose your vendors carefully.

Good luck to you.

 

[DaveP]

The best way to choose a vendor is to frequent the vendor threads, do a search for the one you are considering, and pick the ones who get the kudos from previous customers. Yeah, you'll get some hype from people who are cheerleaders for a certain supplier, but it's easy to tell the better ones from the ones who don't have their act together.