--UPDATE--
below is a letter I just sent to aquavapor cigs regarding a product of theirs I received (14) days ago.
Hello,
My name is xx(lonederanger), I had placed an order with your company after Christmas (order #AV-xxxxxxx) for an myGo v2.5 VV pv device kit, and I do love the device and the kit, I do seem to be experiencing a problem with it and wanted to let you know as I just noticed it myself yesterday.
on my device (Black Chrome) on the top cone just before the 510 connection, the black chrome is chipping off.
Mind you, I have only placed my device from use in my hand, to my work desk, to my case that was included in my kit, and I treat it gingerly. I like your products, and I like informing other people about the use of PV's and that they should switch, and that I used your company to purchase my device from. Here is the problem, I myself did not notice the chipping until it was brought to my attention by a co-worker when she inspected the device.
I am not sure what there is to do on a issue like this, as it is cosmetic at this point, but if the device is going to do this all over it could be a real problem.
My questions are:
1) Has this been an issue with the black chrome devices?
2) I am within my 30 day with the company, is there any way to just get the standard chrome version as a swap?
I would like to get this resolved before my video reviews are posted, and include the resolution of this matter in the videos as well.
Thank you for your time and understanding in this matter.
-xx(lonederanger)
I have used this device with care for 14 days, since I got it on December 29th, and now the finish is chipping off... let's see if they can assist in this matter.
below is a letter I just sent to aquavapor cigs regarding a product of theirs I received (14) days ago.
Hello,
My name is xx(lonederanger), I had placed an order with your company after Christmas (order #AV-xxxxxxx) for an myGo v2.5 VV pv device kit, and I do love the device and the kit, I do seem to be experiencing a problem with it and wanted to let you know as I just noticed it myself yesterday.
on my device (Black Chrome) on the top cone just before the 510 connection, the black chrome is chipping off.
Mind you, I have only placed my device from use in my hand, to my work desk, to my case that was included in my kit, and I treat it gingerly. I like your products, and I like informing other people about the use of PV's and that they should switch, and that I used your company to purchase my device from. Here is the problem, I myself did not notice the chipping until it was brought to my attention by a co-worker when she inspected the device.
I am not sure what there is to do on a issue like this, as it is cosmetic at this point, but if the device is going to do this all over it could be a real problem.
My questions are:
1) Has this been an issue with the black chrome devices?
2) I am within my 30 day with the company, is there any way to just get the standard chrome version as a swap?
I would like to get this resolved before my video reviews are posted, and include the resolution of this matter in the videos as well.
Thank you for your time and understanding in this matter.
-xx(lonederanger)
I have used this device with care for 14 days, since I got it on December 29th, and now the finish is chipping off... let's see if they can assist in this matter.