While I agree TOTALLY with plantlvrs post and the idea behind this thread, I'm a bit torn at the moment on this subject.
I agree that most issues posted are minor at best, and a phone call or email would easily clear them up and a lot of these issues are just sheer laziness and "it's easier to point the finger than try to resolve it". Then when it is fixed they are shocked at how easily it was taken care of.
But I also see how we have become, and I include myself in this, overprotective of this company. We are quick to blame and chastise someone with a problem and quickly try to turn it into something they might have done wrong.
Most of these issues are easily resolved and taken care of quickly.
BUT, we did recently have one fall through the cracks, several times as I hear it. Granted, the introduction was less than flattering then things went downhill from there. As I understand it a few of us stepped in and tried, but a lot of us resorted to stooping low and inflaming the situation.
Through corespondence I THINK/HOPE? this has finally been taken care of, but it seems to have taken a lot of work by several parties to get there.
Now I am at a crossroads, I had my original notions about this person, I found I was wrong about that situation. That situation has now been resolved or is trying to be, but the spite shown has now grown deeper.
While I don't agree with some of the nastiness this person has come to, I tend to see where SOME of it comes from. I am not at all condoning or agreeing with it. I am still at this moment at a loss how to respond to the last PM's I got because of the misgivings I have about what was said.
So, I think we can not afford to alienate new members in this manner. If there is a legitimate problem we need to help them find an answer rather than berate them.
When someone comes on wanting a flame war, we need to either befriend them, or ignore them so we can hopefully avoid situations like this in the future?
But yes newbies, do a little searching and reading, 70% or better of the questions you have have been asked again and again, and answered again and again. Just want to BS? Start a thread and say hi, concerned or curious, say why. We like to talk, most of us are bored when we are on here anyways, but we tire of answering the same question twenty times a day!
OK, rant over, sorry about all of that.