NewSunshine - Can you explain this China EMS movement activity?

[jackbox]

Hi Yves and Newsunshine!

At least you can access to China EMS tracking data, but as often happens, all I get is an error 500 code (internal server error).

My order was shipped November 9th according to the HC email. Tracking number RA349077927CN.

New Zealand Post says that "Picked up. Your item has been collected by the overseas postal service and is en route to their depot." on the 12th of November.

My parcel has no liquid in it and I'm beginning to get suspicious it's been turned back to HC at the Chinese border, but since the tracking site isn't working- I can't find out.

I'm not making another order from HC until the EMS mail problem ends. I'm not paying the DHL price.

Your parcel is China Post Registered Airmail, not EMS. China EMS is a separate state owned company from China Post and they have completely separate systems, including tracking. You are correct, China Post online tracking is often down, while I have found that China EMS tracking to be up 100% when I have accessed it.

 

[Yves]

Hi Yves and Newsunshine!

At least you can access to China EMS tracking data, but as often happens, all I get is an error 500 code (internal server error).

My order was shipped November 9th according to the HC email. Tracking number RA349077927CN.

New Zealand Post says that "Picked up. Your item has been collected by the overseas postal service and is en route to their depot." on the 12th of November.

My parcel has no liquid in it and I'm beginning to get suspicious it's been turned back to HC at the Chinese border, but since the tracking site isn't working- I can't find out.

I'm not making another order from HC until the EMS mail problem ends. I'm not paying the DHL price.

Hi ByeByeCoffinNails

I tried to check for you and got the same 500 error I didn't get a choice of registered airmail, have always used that with no problems, DHL to me was US45.95... that was a crazy price to pay for my order so HC sent it EMS.

I agree until things get back to normal then orders are very difficult. My order had NO liquid/bottles/batteries so it makes no sense to me that the e mail from HC said "it was returned because it had e liquid in it". I would send a ticket in and see what HC says about your order.

 

[jackbox]

Hi ByeByeCoffinNails

I tried to check for you and got the same 500 error I didn't get a choice of registered airmail, have always used that with no problems, DHL to me was US45.95... that was a crazy price to pay for my order so HC sent it EMS.

I agree until things get back to normal then orders are very difficult. My order had NO liquid/bottles/batteries so it makes no sense to me that the e mail from HC said "it was returned because it had e liquid in it". I would send a ticket in and see what HC says about your order.

How's your second shipment doing? Did it get out of China or still lumbering about?

 

[Yves]

Last update states it has reached Auckland will let you know when it arrives here.

Translation from Chinese Website:

The Xiamen Branch International Business Department Lanshou in 2012-11-23 17:31:00
2012-11-23 17:49:00 Xiamen Branch Eastern international football cast stations Acceptance
2012-11-23 19:12:51 reaches the processing center in Xiamen from Eastern Software Park, Xiamen Branch football vote Station
2012-11-23 19:31:38 leave the treatment center in Xiamen, sent to Guangzhou
2012-11-24 13:43:00 reaches the processing center in Guangzhou from Xiamen
2012-11-25 01:48:00 leaving the treatment center in Guangzhou, sent to Auckland
2012-11-27 16:13:00 reaches the processing center in Auckland, New Zealand, from China

 

[RedMoxy69]

This was the reply we recieved & HC's CRA Tracking pages are down, so we still have no idea or way to check on where our order from 9/3/2012 is at this point as we recieved no reciept other than the pay site we go through. RA/CHINA REGISTERED AIRMAIL LINKS DOWN.
Re: Our DB-4 Order

thank you for your asking.
we did get your order 115704. The tracking number is RA349091835CN.
You can logo into your account and find the state of your order.
You can visit here about details http://www.healthcabin.net/helpdesk/...php?article=92
If you have any other questions please feel free to click help desk on our site and submit a ticket.
We will be happy to answer you.

CAN YOU TELL US WHAT IS GOING ON W/TRACKING SITES BEING DOWN & HELP US FIND WHERE PACKAGE IS/DID IT EXIT CHINA?
THANK YOU VERY MUCH FOR YOUR KIND ASSISTANCE, WE APPRECIATE YOU H.C. PEOPLE, YOU HAVE A DIFFICULT JOB!!!
Since I posted this to the thread, HC abandoned the thread & had 0 email since purchase, not even a thank you reciept...

 

[Yves]

Package was delivered today I am a happy customer once again

 

[jackbox]

Package was delivered today I am a happy customer once again

You are very lucky. Mine got stopped twice by Chinese security.

 

[kiwivap]

Package was delivered today I am a happy customer once again

Mine has gone from Hong Kong to Korea so is on its way. BTW Yves - they charge less for DHL than EMS to NZ at the moment - they did on my order anyway.

 

[Yves]

I am counted as a remote area kiwivap that's why mine is so expensive So mine is the cost on the site + US$30 for the remote location lol.

 

[kiwivap]

I am counted as a remote area kiwivap that's why mine is so expensive So mine is the cost on the site + US$30 for the remote location lol.

$30 is a lot more. I can see why you'd want EMS. I'm glad you got your order.

 

[jackbox]

Hi Yves and Newsunshine!

At least you can access to China EMS tracking data, but as often happens, all I get is an error 500 code (internal server error).

My order was shipped November 9th according to the HC email. Tracking number RA349077927CN.

New Zealand Post says that "Picked up. Your item has been collected by the overseas postal service and is en route to their depot." on the 12th of November.

My parcel has no liquid in it and I'm beginning to get suspicious it's been turned back to HC at the Chinese border, but since the tracking site isn't working- I can't find out.

I'm not making another order from HC until the EMS mail problem ends. I'm not paying the DHL price.

China Post tracking at http://intmail.183.com.cn/item/trace/itemTraceAction.do is working now. Looks like your package was returned to HC.

item No. Year Status Location Destination Country Date Recipient's Signature
RA349077927CN 2012 妥投 CHINA (PEOPLE'S REP.) 2012-11-27 *
RA349077927CN 2012 进口总包互封封发 XIAMEN CHINA (PEOPLE'S REP.) 2012-11-26
RA349077927CN 2012 进口总包互封开拆 XIAMEN CHINA (PEOPLE'S REP.) 2012-11-26
RA349077927CN 2012 出口总包互封封发 XIAMEN CHINA (PEOPLE'S REP.) 2012-11-13
RA349077927CN 2012 出口总包互封开拆 XIAMEN CHINA (PEOPLE'S REP.) 2012-11-13
RA349077927CN 2012 收寄局收寄 CHINA (PEOPLE'S REP.) 2012-11-12

This was the reply we recieved & HC's CRA Tracking pages are down, so we still have no idea or way to check on where our order from 9/3/2012 is at this point as we recieved no reciept other than the pay site we go through. RA/CHINA REGISTERED AIRMAIL LINKS DOWN.
Re: Our DB-4 Order

thank you for your asking.
we did get your order 115704. The tracking number is RA349091835CN.
You can logo into your account and find the state of your order.
You can visit here about details http://www.healthcabin.net/helpdesk/...php?article=92
If you have any other questions please feel free to click help desk on our site and submit a ticket.
We will be happy to answer you.

CAN YOU TELL US WHAT IS GOING ON W/TRACKING SITES BEING DOWN & HELP US FIND WHERE PACKAGE IS/DID IT EXIT CHINA?
THANK YOU VERY MUCH FOR YOUR KIND ASSISTANCE, WE APPRECIATE YOU H.C. PEOPLE, YOU HAVE A DIFFICULT JOB!!!
Since I posted this to the thread, HC abandoned the thread & had 0 email since purchase, not even a thank you reciept...

Yours looks like it left China but no way to know for sure until it shows up in the USA or scans back in China and is returned to HC. Hope for the former. Maybe it will show up in the USA soon? The one above looked like it left China but then 13 days later was scanned back in China and returned to HC for some unknown reason.

item No. Year Status Location Destination Country Date Recipient's Signature
RA349091835CN 2012 出口总包直封封发 UNITED STATES OF AMERICA 2012-11-20
RA349091835CN 2012 出口总包互封开拆 UNITED STATES OF AMERICA 2012-11-19
RA349091835CN 2012 出口总包互封封发 XIAMEN UNITED STATES OF AMERICA 2012-11-16
RA349091835CN 2012 出口总包互封开拆 XIAMEN UNITED STATES OF AMERICA 2012-11-16
RA349091835CN 2012 收寄局收寄 UNITED STATES OF AMERICA 2012-11-15