So, I wanted to order some more liquid nicotine before the vape mail ban becomes complete after USPS publishes final ruling. I found Nicotine Giant through a google search. After looking over their products online, I decided to purchase a few small bottles of flavor concentrate, and also one liter of liquid nicotine at a 100mg/ml strength, mixed with PG. I placed the order and received it within a week, which was all good. The flavor concentrate bottles were all legit. The nicotine bottle however, open opening, had a clearly pungent smell of (possibly) bad nicotine. I looked at the label and it said it was mixed during July 2021 so...OK. I then noticed the label said nicotine 100mg/ml, mixed with 100% VG. Within a week, I created a ticket on NG's site, requesting an exchange, refund or shipment of correct/good product at NG's expense. The ticket was created on 7/30 - 8 days after shipment received and well within the stated "no hassle, return for any reason within 15 days of receipt" specifically on liquid nicotine, that is clearly stated in the websites Terms and Conditions section. Since then, over the last 10 days I have called a couple times, once on hold for 15 minutes, once to voicemail where I left a message stating my issue and ticket#. I emailed NG support, again stating my concerns. I also updated the ticket so it has two entries, both requesting the same information from them. As of early morning EST 8/8/21, I have had zero response by any method from them. At this point I left a one star review, because lets face it, a company that simply doesn't reply to over 6 different requests about the same issue by a customer, is obviously a company that doesn't honor the terms of business that they state. So, I don't expect to ever hear from them at this point. They took my money, sent me something I didn't want and didn't order, and by the complete lack of response for a week and a half, obviously have no intention of remedying the error that they made.Basically. based on my experience with this company, they are crooks. Stay Away!