Not Happy... Received the same dead VV MOD after returning it.

[kchapman1980]

I hate to write this but I am VERY upset that I received the exact same dead VV mod. I mean really?? Why would you send the same mod back to me after I spent my time and money returning it? Here's an excerpt from an e-mail I received yesterday from my ticket.

"A new VV mod was sent out to you on Wednesday. You should be receiving it any day.
Hope you have a good weekend.
Evan"

[FONT=Verdana, Geneva, Arial, Helvetica, sans-serif]I placed a small dot with a felt tip pen on the back of the dead MOD before I returned it. Ten days later when I received my "NEW replacement" I opened the box and to my surprise, I see the same dot? This usually wouldn't bother me very much but I needed another MOD ASAP. I have been a loyal customer since 5/17/10. I have also sent a couple dozen customers to your website and handed out your business cards to potential vapers.[/FONT]

[FONT=Verdana, Geneva, Arial, Helvetica, sans-serif]Hoog, I had a hard time deciding if I should post this on the ECF but I feel like i'm not getting the customer service from the ticket system I deserve.
[/FONT]Thank you,
Jon

 

[hoogie76]

Do you have a ticket number that I can reference to see wht's going on?

Thanks, hoog

 

[kchapman1980]

ID:YUEYWDLXA2 Hoog, I received this e-mail today from my ticket....

When we received you mod, we tested it here and it was working on 4 different sets of batteries and it was vaping without any issues.
Please return the mod and we will replace it this time for you.
Hope tou have good day.
Evan

and this e-mail 4 days ago...

A new VV mod was sent out to ou on Wednesday. You should be receiving it any day.
Hope you have a good weekend.
Evan

Thanks again,
Jon