Not happy

[rocks82]

I digging up the devil here. I just want to say I belive V4L used to have great service, but not any more. I was bacically accused of trying to steal product from them, when I had the exact same problem as the OP. Val even blammed it on me, and said I should have known that I should specify what I wanted even though the picture was of what I wanted. This was the most embarrassed I have ever been. I was treated like I was a thief. Yeah she said she would have Steve call me after I got mad (although I told her they had the wrong number and she never asked for the correct one) but at that point there was very little chance I was ever going to buy from them again anyway. Look I belive this company was founded on great customer service, but those days have gone. I think you guys will realize this as you start to have more problems.

OK I'm ready for it slam away.

My apologies that I'm just seeing this now. I'm sorry you interpreted it as blame. I was just suggesting that VG be specified in the future so that we could make sure we got it correctly. We did offer to replace the cartomizers without an exchage. We did request to exchange the wrong battery for the right one. I'm sorry you took offense to this.

Steve called you because email didn't seem to be capable of rectifying the situation and we wanted to find a way to work this out to make you happy. He called back when you did not return his call. We want to make you happy and we are trying. I am sincerely sorry you are dissatisifed.

 

[rpgman]

I think this should just stop.

We all know your not satisfied.

We get it.

it's ok, everyone isn't always satisfied.

I sell on-line also.

If it got this far with one of my customers, I would just tell you to pack this all up (if you couldn't, I would sent you a box/envelope, whatever, along with postage) and tell you to send it all back to me, then give you a full refund.

That's how it should be handled from now on, since it's pretty much done with.

that's what I would do.

what Steve and his company do now, is up to him.

If your still not satisfied and the above hasn't happened, or they still haven't satisfied u, just call your credit card company, complain, and stop the payment, simple.

you'll get your money back and hopefully you will be made whole.

Greg

 

[keyzygirl]

Seems like Rocks has it under control.

 

[rpgman]

Seems like Rocks has it under control.

let's hope so.
Greg

 

[gratefulme]

Actually rocks is the problem with it all. I told you in the emails that all I wanted was for on my next order you to send me the correct cartos, and an envelope that I can send the battery back. I would then send it back, and you could send me the correct battery. Once again I will say I was never a hard customer to please. I have the same job as you. I deal with this on a day to day basis. I wanted to make this easy, you did not.

Seems like Rocks has it under control.

 

[Ballinamuck]

I was actually trying to post a new thread but for some reason I don't have permissions to do that in this forum. So I figured I'd post my experience with them here.

I ordered a kit which came with a couple batteries, a usb passthrough, a couple chargers and some carts. Don't remember the name of the kit offhand. Everything was good, but the passthrough died after about 2 weeks. I emailed them and Val helped me get a replacement passthrough from their 45 day guarantee. Just a big thanks and a thumbs up for vapor4life!

 

[keyzygirl]

Sounds like you mistakingly ordered incorrectly and they are trying to help you,mail the battery back and get a replacement.If you ordered the wrong thing and recieved exactly what you ordered,you should be the one trying a bit harder.It kinda sounds like you messed up and now you want them to kiss your .... or youll keep shouting about it on the forum.I could be wrong and I appologize if I am.Just saying what it seems like,Sorry.

 

[gregsgirl71]

He dug a post up that had been dead for a week.... he says he's not coming back twice.... seems to me he just wants to complain.... sounds to me like Val and Steve tried to make it right, but he is not to be happy.... once someone makes up their mind you can't change it. Sadly his mind is made up.... nothing any one can do.....

There are far more praises sung on this forum than their are complaints... a lot of the vendors can't say that....


He wants to move on... let him....


You know, on my very first V4L order, I recieved no freebies... I had kinda been looking forward to that with everything I read here about them... I got a small stack of buisness cards and a note on the bottom of my invoice that said enjoy these freebies.... Freebie buisness cards... sorry, but it made me laugh.... was I disappointed that I didn't get any freebies? Yeah, a little. Did I expect them? Yeah kinda. Was it a deal breaker... my bank account will tell you, nope, not even close... lol... I "expected" them because so many people get them. NOT because the V4L gang owed them to me. I have since gotten freebies with orders, as well as MORE business cards (thinking of wallpapering my guest bathroom with them soon as I have enough). I still don't "expect" them. The things V4L does owe me as a customer are:

1. Quality product that they stand behind.
2. Competative prices for that product.
3. Good comunication and customer service.

They owe nothing more than any other vendor owes any other client. And my needs from this company are completely satisfied....

now everybody all together now... 1, 2, 3.... WHERES DA JUICE??????


(cheers Born)

 

[Darrigaaz]

Actually rocks is the problem with it all. I told you in the emails that all I wanted was for on my next order you to send me the correct cartos, and an envelope that I can send the battery back. I would then send it back, and you could send me the correct battery. Once again I will say I was never a hard customer to please. I have the same job as you. I deal with this on a day to day basis. I wanted to make this easy, you did not.

There's the problem right there... We all know waitresses out there who complain louder than other customers when eating out because they believe they know what is best. We all know nurses that are the biggest pains to deal with when they are the one who needs medical attention. We all know telemarketers that get ...... off when they get a call in the middle of dinner and demand to speak to a supervisor right away.

When you think you are an expert, then you automatically assume you can't be wrong when it comes to dealing with something that you feel you know about.

I've been here for a couple of months, and I've seen how V4L has made mistakes in the past on orders. They have ALWAYS gone above and beyond on matters involving customer service from what I've seen.

Basically what you've done is come on here, and without explaining what exactly happened to you, you've started accusing a specific person of making your whole experience miserable. If you are going to drag somebody through the mud without any proof or explainantion, then you are only making yourself look like a fool.

Any respect I might have had garnered for things you've posted in the past is now completely null and void. To me, and I'm sure many others, you are now @$$hat of the Day! Congratulations on your new title!

 

[rpgman]

Actually rocks is the problem with it all. I told you in the emails that all I wanted was for on my next order you to send me the correct cartos, and an envelope that I can send the battery back. I would then send it back, and you could send me the correct battery. Once again I will say I was never a hard customer to please. I have the same job as you. I deal with this on a day to day basis. I wanted to make this easy, you did not.

look, either send it all back for a complete refund, or call your credit card company and refuse the payment.

really simple.

we know your not happy with v4l, we get it,

now, do either of the two mentioned acts I mentioned above and move on.

whoever is to blame really doesn't matter at this point. does it?

If Steve wishes to rectify it, then let him. If he doesn't then move on.

If it was me and my company, I already mentioned what I would do at this point.

I would hope he would do the same.

You keep coming back here and trying to convince everyone here it wasn't your fault and it was v4l's fault doesn't really help, does it.

we all heard it and have our own opinions of the matter.

So, do one of the 2 things I mentioned and move along.

Greg

 

[gratefulme]

People I've said it before. This was done a week ago. I just posted this for others that haven't bought from V4L before. I'm done, I keep trying to be done. You guys keep baiting me into coming back. There is no resolution because they can't refund how I was treated. The battery has been used for a week now. I wouldn't dream about shipping it back. That's not hardly fair to them, or the next person they would sell it to. I never did get the cartos, but I didn't want them in the first place. I just threw it on the order because rocks acted like she sincerely wanted to replace them. It never had anything to do with the product, or mistakes no matter whose fault they were. This was just posted so people other than you guys can see it. If you have a V4L banner in your sig it was obviously not meant for you. What you guys did do is help remind me to add things. Thanks for that. I don't always get everything written real well. I think everyone who wants to can see what they need to. Thanks guys. I don't take take offense to any of you bashing me. I would be just as mad if any of you started talking about some of the companies I really like. You all really serve them well.

This was not intended as sarcasm, but I couldn't get it to come out right no matter how I wrote it. I am being sincere.

 

[DNY]

HI All,

I'm a nube so I can't post a new thread. My issue is that I received an order of 555 0 nic today and was surprised to see that the liquid is CLEAR (i.e. no color whatsoever) and the taste is totally different than my beloved V4L 555...more like an RY4/555 blend. I am worried because I odered nine more bottles last night (med and high nic) and if they are this same clear, different tasting stuff, it will be a total waste of money and juice.

btw/ this isn't just a taste buds thing. I keep a large stock of V4L 555 handy, and I'm telling you this is NOT the same 555 juice!

Help!

 

[SMILIN]

People I've said it before. This was done a week ago. I just posted this for others that haven't bought from V4L before. I'm done, I keep trying to be done. You guys keep baiting me into coming back. There is no resolution because they can't refund how I was treated. The battery has been used for a week now. I wouldn't dream about shipping it back. That's not hardly fair to them, or the next person they would sell it to. I never did get the cartos, but I didn't want them in the first place. I just threw it on the order because rocks acted like she sincerely wanted to replace them. It never had anything to do with the product, or mistakes no matter whose fault they were. This was just posted so people other than you guys can see it. If you have a V4L banner in your sig it was obviously not meant for you. What you guys did do is help remind me to add things. Thanks for that. I don't always get everything written real well. I think everyone who wants to can see what they need to. Thanks guys. I don't take take offense to any of you bashing me. I would be just as mad if any of you started talking about some of the companies I really like. You all really serve them well.

This was not intended as sarcasm, but I couldn't get it to come out right no matter how I wrote it. I am being sincere.

AFTER YOU COULD NOT RESOLVE WITH VAL, I TRIED CALLING 3 TIMES, AND LEFT YOU 3 MESSAGES, WITH MY PERSONNAL #, I CALLED WITHIN 5 MINUTES OF RECEIVEING YOUR # SO....STOP THIS STUFF, AND CALL ME.


STEVE

 

[henrid84]

HI All,

I'm a nube so I can't post a new thread. My issue is that I received an order of 555 0 nic today and was surprised to see that the liquid is CLEAR (i.e. no color whatsoever) and the taste is totally different than my beloved V4L 555...more like an RY4/555 blend. I am worried because I odered nine more bottles last night (med and high nic) and if they are this same clear, different tasting stuff, it will be a total waste of money and juice.

btw/ this isn't just a taste buds thing. I keep a large stock of V4L 555 handy, and I'm telling you this is NOT the same 555 juice!

Help!

0nic stuff is usually clear because nic has a very light brown hue to it. as far as taste, yeah nic changes the taste of flavors, so high nic will have a much different taste then 0 nic. less drastic in between, but still different.

 

[DNY]

0nic stuff is usually clear because nic has a very light brown hue to it. as far as taste, yeah nic changes the taste of flavors, so high nic will have a much different taste then 0 nic. less drastic in between, but still different.

Thanks for the insight. I really appreciate the response. If you tasted this 0 nic batch I don't know if you would think the difference was attributable to less nic (it is very different ) but this does provide some hope that the Med and High order I just put in might be the same, good ole V4L 555 I covet. I sent an email to cust svc inquiring, but I understand they are very busy so again, thanks for the response!

 

[bornagainst]

I think this thread has outlived both its usefulness AND it's uselessness. Let it go folks.

 

[DNY]

I think this thread has outlived both its usefulness AND it's uselessness. Let it go folks.

Apologies if my 555 querry bumped it. I didn't have the option to make a new thread so I found one that seemed to be on the same general topic.