Nov. 2nd Error on Site.

[zapped]

I cant confrim it a 100 percent but it looks as if viart is their ecommerce provider and web host. They have likely pulled the entire web site down to fix the issues it was having.

 

[zapped]

Just got in through the front door of the site and saw this:

Under Construction

We apologize for the inconvenience. avejuice.com is currently under construction until further notice. Please check back soon!

 

[zapped]

Just got this from Ave's face book page.

The website is down: I'm sure you've noticed this already but our website is in the trash at the moment. We found a critical need to update the site as our traffic outpaced our old website's ability to cache processes. Long story short we've had to upgrade.

This may go smoothly or it may not, it all depends on if the database can be saved (there is a compatibility issue). As of now we have no definite timeline on when the website will be back up and when we will be taking orders. I'm taking this time to also adjust some of the long-time user issues.

I will update our Facebook page as well as our ECF forum posts as more information becomes available to us.

 

[Lucifer666]

Will the orders that made it through be fulfilled?

 

[CDATundra]

I hope so!!

 

[Tralfaz]

Will the orders that made it through be fulfilled?

Ohshi... There's a hitch. Fingers crossed.

 

[yarberrymt]

You would be surprised how many vendors do run their business out of their homes and work a full time job on top of it. This is a VERY competitive business and unless youre running a mall kiosk selling el cheapo disposables for 80 bucks a kit there isnt a lot of profit in it. A LOT of vendors on here do it because they vape themselves (I know Ben and Christy do) and want to to give something back to the community so cut them some slack.

They also just moved from Texas to California and reduced all their stock to make it easier (can you imagine having to move 8+ hours away and hauling a U-haul trailer full of nicotine, flavoring and glass beakers?)and a few weeks later Ben had some serious heart issues that hes been dealing with and THEN when they finally get the ingredients for Bobas and Gorilla Juice the website breaks from such a high demand.

Do you feel like a selfish ... yet because you should? I understand your frustration but sometimes it helps to put yourself in someone elses shoes for a minute before getting irate.The site will be fixed as fast as they can and Im sure both Ben and Christy are working their butts off to fill all their orders.

I'm a selfish ... for asking legitimate questions about a vendor and their questionable operations?

After your inflammatory novel above, I do have a better understanding of everything going on with AVE--- but it's not something that's apparent to new customers or people new to vaping.

 

[NetteG]

Just saw this on the AVE Facebook page as well ... those of you who got thru, it appears you shall have your orders:

All of the orders that came in Friday morning before and during the mishap are packed and will ship this weekend. It is taking a very long time to ship because we are typing in all of the addresses manually. We should have these done some time in the middle of tonight, then we will ship them likely Monday at 8am. (No point in shipping Sunday)

I am sure Ben and Christy are doing everything in their power to make sure the rest of us can get our "fix" in a fair amount of time. I mean really, staying up thru the night to type in addresses manually ... that is to be commended and show "love" for their customers. Besides, there ARE some things in life that are worth waiting for. Just my two cents.

NetteG

P.S. I am vaping some of my last Bobas right now, in hopes "The Bounty" will give AVE "The Force"

 

[Smoot]

Just saw this on the AVE Facebook page as well ... those of you who got thru, it appears you shall have your orders:

All of the orders that came in Friday morning before and during the mishap are packed and will ship this weekend. It is taking a very long time to ship because we are typing in all of the addresses manually. We should have these done some time in the middle of tonight, then we will ship them likely Monday at 8am. (No point in shipping Sunday)

I am sure Ben and Christy are doing everything in their power to make sure the rest of us can get our "fix" in a fair amount of time. I mean really, staying up thru the night to type in addresses manually ... that is to be commended and show "love" for their customers. Besides, there ARE some things in life that are worth waiting for. Just my two cents.

NetteG

P.S. I am vaping some of my last Bobas right now, in hopes "The Bounty" will give AVE "The Force"

Well said Nette!!!
And a big thank you to Zapped for keeping us informed!! I was checking FB and the AV website, and was getting nothing. Zapped seemed to find out info right after I posted in here and had the answers.
I'm on my last 5ml of bobas and didn't get in on the chaos Friday morning, but can only imagine what Ben and Christy are going through right now!!
They rock!!!

 

[zapped]

For those going through a serious jones for Bobas and Gorilla Juice Im told Rocky Top Vapor, Clouds of Vapor and Smoktek.com (For Gorilla Juice and Hype) have limited supplies available.

 

[zapped]

I'm a selfish ... for asking legitimate questions about a vendor and their questionable operations?

After your inflammatory novel above, I do have a better understanding of everything going on with AVE--- but it's not something that's apparent to new customers or people new to vaping.

So apparently now Im supposed to apologize that youre on a text based forum and dont like to read? Thats kind of funny actually.If you had taken 10 minutes to read the AVE forum before coming in here and throwing a fit we wouldnt be having this conversation to start with.

If youre in serious need of juice you might have luck trying the suppliers I listed above, if not take a deep breath or two and calm down a little.The site will be back up and taking orders before you know it.

 

[shatner]

You would be surprised how many vendors do run their business out of their homes and work a full time job on top of it. This is a VERY competitive business and unless youre running a mall kiosk selling el cheapo disposables for 80 bucks a kit there isnt a lot of profit in it. A LOT of vendors on here do it because they vape themselves (I know Ben and Christy do) and want to to give something back to the community so cut them some slack.

They also just moved from Texas to California and reduced all their stock to make it easier (can you imagine having to move 8+ hours away and hauling a U-haul trailer full of nicotine, flavoring and glass beakers?)and a few weeks later Ben had some serious heart issues that hes been dealing with and THEN when they finally get the ingredients for Bobas and Gorilla Juice the website breaks from such a high demand.

Do you feel like a selfish ... yet because you should? I understand your frustration but sometimes it helps to put yourself in someone elses shoes for a minute before getting irate.The site will be fixed as fast as they can and Im sure both Ben and Christy are working their butts off to fill all their orders.

How's if feel all the way up there on your high horse?

 

[zapped]

How's if feel all the way up there on your high horse?

pretty comfy actually

 

[shatner]

pretty comfy actually

Well, I'm sure you're pretty used to it.

 

[The Proffitt]

any new updates as of today..............I am a newb too and am just wondering how to process my saved cart..........lol I sent a ticket to them as well but I am worried they wont get it until the website is fixed. Calling but straight to voicemail.

I have no problem waiting but if there is some other way to get my order in I would like to know. Just don't know what the best way to get a hold of them is. I can wait for the web to be up if that is what I have to do.

 

[xanthan]

Pretty sure they aren't taking orders just yet.

any new updates as of today..............I am a newb too and am just wondering how to process my saved cart..........lol I sent a ticket to them as well but I am worried they wont get it until the website is fixed. Calling but straight to voicemail.

I have no problem waiting but if there is some other way to get my order in I would like to know. Just don't know what the best way to get a hold of them is. I can wait for the web to be up if that is what I have to do.

 

[Porphy]

The website is online. I'm only announcing it here for this evening as I want to only generate a small amount of traffic to test with. Once we reach order capacity we will close and reopen 8am PST tomorrow morning.

If you come across any issues with the website let us know via a helpdesk ticket so we can get it fixed.

 

[andyman97]

Awesome, Ben. I hope you get all the kinks worked out quickly!

 

[zapped]

Site looks great with one exception please set the background back to black, that bright white is hell on my eyes.

 

[Tralfaz]

Looks like it's all working aside from the background. I can see my order from Nov 2 in the account area. Do we have an estimate when they will ship?