Yes, this is a warning, but it should be known that the actual product is pretty decent. It was actually rated as the No.2 Kentucky Burley on this site.
But believe me, the customer service is laughable, and the product isn't quite good enough to overlook the service.
First Order:
As a resident of the area where the company resides, I sent my order via e-mail so that I could pick it up locally (as instructed on the website).
June 19: I send initial e-mail placing the order of one 16ml bottle of Kentucky Burley RY4
June 21: After no reply two days later, I send a second e-mail asking if they received the order.
June 21: Same day they send two replies in a row, one confirming the order and one replying to my latest message, which claims they sent me an e-mail right away and it must have been forced into my spam folder (yeah, right).
So I say fine, great, can't wait to try it out. But then three more days go by...
June 24: I send another e-mail to check on the status.
June 26: I receive an e-mail back, they apologize and tell me the order is ready, so I go to pick it up and chalk up the delay as an honest mistake, despite taking six days and receiving little to no info without nagging.
Second Order...
July 1: Pleased with the product, I place an order of 1 Ky Burley and 1 grape.
July 5: This time, assuming it takes some time (given the last order), and because of the holiday weekend, I wait four day and send another e-mail asking if they can confirm that they even received the order.
July 10: After five more days I send one last e-mail asking if it will be ready soon.
It's July 13th and still not a single e-mail regarding the second order.
I should make it clear that I pay at the time I pick it up, so they did not receive any money yet for the second order.
But still, I would hate to see someone order online and actually pay the money upfront, just to have to deal with this.
To put it delicately, there are six year old kids with lemonade stands who have a better understanding of customer service.
The only two local options for e-liquid are Ozark Fresh, and a kiosk at the mall.
You know it's bad when the mall's liquid is over 20 dollars and is a lesser product (compared to the $8 ozark fresh bottles) but is still a better value that Ozark Fresh simply because of bad service.
I mean I can put up with some bad service if it means getting a better product for half the price, but this is just ridiculous.
I almost feel bad that this could hurt business, but I was very patient and civil and gave them a shot, and I'd feel even worse if I let someone pay money up front and have to deal with this.
As far as the product goes...
Nice rich taste that vapes very well, wish I could have tried more than one flavor, but the flavor I did try was very nice.
The label on the bottle is cheap, just a piece of paper taped onto the bottle (but who really cares?). The bottle itself is decent, it's a dropper style bottle which makes refills easy.
But overall, it could be the best e-liquid in the world, but it doesn't really matter if the customer service is so bad that you have to fight to even place an order.
But believe me, the customer service is laughable, and the product isn't quite good enough to overlook the service.
First Order:
As a resident of the area where the company resides, I sent my order via e-mail so that I could pick it up locally (as instructed on the website).
June 19: I send initial e-mail placing the order of one 16ml bottle of Kentucky Burley RY4
June 21: After no reply two days later, I send a second e-mail asking if they received the order.
June 21: Same day they send two replies in a row, one confirming the order and one replying to my latest message, which claims they sent me an e-mail right away and it must have been forced into my spam folder (yeah, right).
So I say fine, great, can't wait to try it out. But then three more days go by...
June 24: I send another e-mail to check on the status.
June 26: I receive an e-mail back, they apologize and tell me the order is ready, so I go to pick it up and chalk up the delay as an honest mistake, despite taking six days and receiving little to no info without nagging.
Second Order...
July 1: Pleased with the product, I place an order of 1 Ky Burley and 1 grape.
July 5: This time, assuming it takes some time (given the last order), and because of the holiday weekend, I wait four day and send another e-mail asking if they can confirm that they even received the order.
July 10: After five more days I send one last e-mail asking if it will be ready soon.
It's July 13th and still not a single e-mail regarding the second order.
I should make it clear that I pay at the time I pick it up, so they did not receive any money yet for the second order.
But still, I would hate to see someone order online and actually pay the money upfront, just to have to deal with this.
To put it delicately, there are six year old kids with lemonade stands who have a better understanding of customer service.
The only two local options for e-liquid are Ozark Fresh, and a kiosk at the mall.
You know it's bad when the mall's liquid is over 20 dollars and is a lesser product (compared to the $8 ozark fresh bottles) but is still a better value that Ozark Fresh simply because of bad service.
I mean I can put up with some bad service if it means getting a better product for half the price, but this is just ridiculous.
I almost feel bad that this could hurt business, but I was very patient and civil and gave them a shot, and I'd feel even worse if I let someone pay money up front and have to deal with this.
As far as the product goes...
Nice rich taste that vapes very well, wish I could have tried more than one flavor, but the flavor I did try was very nice.
The label on the bottle is cheap, just a piece of paper taped onto the bottle (but who really cares?). The bottle itself is decent, it's a dropper style bottle which makes refills easy.
But overall, it could be the best e-liquid in the world, but it doesn't really matter if the customer service is so bad that you have to fight to even place an order.
