yes you have that right. i fully agree. what you should know is that suppliers cannot post in 95% of the boards here. in order for chris to fairly answer, it should have been posted in his board on this forum.
i have been a customer of his since july/august, and have zero complaints about his service, or the quality of his product. the only time i have seen him go off is when he is provoked by a threat (legal, BBB, etc) or constant badgering. i am not saying you did either of those two, i wasnt there, but from past experience, that is what triggers posts like these.
so you know, he uses the "Click-n-Ship" service from USPS. you get an email when your order is ready to ship, THAT INCLUDES A TRACKING NUMBER. it makes no
sense that you would need to contact him about a tracking number unless one of two things happened:
1) your email address was wrong - which means you also didnt get his order receipt that says "Thank you for your order" along with an itemized listing of your order. NOT HIS FAULT.
2) you didnt see the "Click-n-Ship" email that arrived in your inbox, providing your tracking number. ALSO NOT HIS FAULT.
if you got the second email, and read it, you would have had what you wanted, and this never would have happened. i dont know how this whole episode was even necessary, but since the process works flawlessly for a huge number of his faithful customers, i have to think one of the two above instances happened.
folks, let me be a voice of reason here. we all like to think the customer is always right, and that vendors should be bending over backwards to make us happy. and most of the time, that thinking is right, but only when the vendor makes a mistake either in their product, their charging of credit cards, shipping to the wrong place, etc. but to think that there is no responsibility on the customers' side is wrongheaded. vendors are not robots, and nobody likes being hounded, being asked a question repeatedly that a little due diligence could have answered.
anyone who has done business with chris at MFS knows that he is one of the most contactable people in the business. he gives out a phone number on his site that goes....where? RIGHT TO HIM, not an answering service. not to a service rep. you talk to chris. if you email him, you get chris. that is one of the things i admire about his business practice. he wont hide behind a wall of employees.
this thread should not have been. it is private business between you and chris. we dont know the whole story, and so we are forced to draw our own conclusions, which i have done. you have your right, and i have mine. i disagree that chris did this "just because". he has never been shown to behave that way without provocation, just as anyone would. he has a sterling reputation as a very efficient, quality minded, satisfaction guaranteed vendor. nothing less. your posting here instead of his forum board means that he cannot respond to your dissatisfaction, and that is not fair to both parties.
when you are upset and feel a need to tell everyone about it.....dont. take a day or three, and then post an OBJECTIVE (ie, both sides represented) thread about your experience and we can maybe help. that is what we are about, here. to come trashing a vendor on a board that the vendor cannot answer you on in an emotional state is not good custom. i'm sure you dont like this response from me, but i hope you didnt think people would fire back at you when you post things like this. those of us who like his product and his business (50% off on unflavored
juice/ 25% off all flavored
juice...all before christmas...holy cow that was awesome) are going to suit up for battle for the man.
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