Received today and is DOA. I should not have to make any thing for it, this is a brand new item.
Just tried your idea with a staple and N/G, does not work either.Received today and is DOA. I should not have to make any thing for it, this is a brand new item.
I used 3 different 801 atomizers, Janty, Best E-Cig,and other.Smokie: it might be helpful to list what kind of PT/atomizer (901/801 and where you purchased the atty from/what brand) you're using) on what type of port (i.e. computer (older/newer/USB1.0/1.1/2.0, AC/Wall outlet). Any specific details that will help Steve and other forum users troubleshoot your problem. Do you have a multimeter? If so test the PT to ensure current is flowing through the unit.
Hey Smokie ...
A couple things.
1) Make sure the adapter is firmly snugg on the tube.
2) Press the button FIRMLY all the way down <-- This has happened a few times. Like the Prodigy, the PT has to be pressed COMPLETELY down, not just halfway ...
Each and every Prodigy and PT is tested twice ... Once for voltage at the factory, and fully tested by ME PERSONALLY on my home PC before Casey packs them away and ships them. All product is tested on true DSE or JOYE products. I do have an order in for BE atomizers, so once I get a few of those, I can test products on those as well.
And the other atomizer was from East MallWell I do not know what to tell you, I did what you said, and still not working. Now the packaging that it came in, had no protective wrap ?, other than that, I used 3 new different types of 801 atomizers, including a Janty. So in the mean time what is your resolution. I destroyed 1 new atomizer trying to pull the connector up some, thought there maybe it had no contact. You can PM me or e-mail me back please. ( and did you test a Janty atomizer ?)
NO Sir, Absolutely not, this is New, not used, received today, and should work without all that. If the instructions had all that in them, never would of bought this item. But it looks nice, heavy thick wire, should I just keep it even if it is broken, and frame it. lol lolhave you tried taking it apart and checking all electrical connections
usb solder connections
switch joints
connector joints
did you try the volt ohm meter to see if the switch/power was functional
I am waiting for their answer on returning it. It comes with a 3 month warranty.if its new send it back and make them fix it
if its doa its their problem
if they wont fix it their might be some one on the forum that lives near you that can
Shoot Casey an email (info@puresmoker.com) ?
Thanks, mine looks the same as Drum of NY's pictures, the delrin is higher than the two contact points.Hey Smokie ... If we need to get you a replacement or if you want to return it for a full refund, not a problem.
Besides Drum, you are the 2nd with an issue ... Out of the 160-170 sent so far ... not bad ...
Apologize about it being DOA ... Again, I do test every single thing before it leaves here, but, ya never know ....
Assuming you emailed Casey (info@puresmoker.com) or a ticket, she'll take care of you hopefully over the weekend -- she works all the time -- or Monday.