I just received my 100 mL bottle of oak barrel cider from these guys about a week ago. I was a little disappointed because unlike other times I've ordered this batch seemed to be missing some of the throat hit and vapor production. Now I can rember during the summer months that some of my orders from other vendors were "off". By that I mean they had been exposed to too much heat during shipping. So I contacted the epipemods team to see if perhaps my $40 bottle had been exposed to freezing during shipping as the possible cause. I sent one email and was contacted back within 10 min letting me know that they were sending another batch no questions asked. I received a shipping confirmation within an hour or two. Best freakin customer service ever. Love these guys, and if you do too, well say as much. 
