Ok, I have to jump in here. I was waiting for some of his customers that have actually dealt with him to start setting the record straight here, but I guess it ain’t gonna happen, so here’s what I know. First, Pro
vape is the company that made the
devices, not Bill. Bill worked for Pro Vape for almost a year and a half, until they closed their doors.
Upon closing, with support of Pro Vape, Bill formed ProVari Repair Service LLC. This was Feb. Bill was basically taking on the task of fixing all Provaris worldwide. Let that sink in for a minute.
Bill had at least 30 years experience in electronics. I believe since Pro Vape closed, he is pretty much the only recognized authority for Provari repair.
When I bought my Provaris, I was curious about Bill, googled him, found him on LinkedIn, and read all I could. Pretty impressive job history. Anyway, I decided to have email correspondence with him to find out the true story. Here are the summary of the correspondence. I’m not going to get specific on a couple things. It was a personal email. Also, I don’t know what kind of agreement he has with ProVape, so it’s not my place to reveal verbatim a personal email.
Here’s the info:
There are no more warranty tickets being written. Bill is not the warranty provider, he was the warranty provider’s repair facility.
He is not closing ProVari Repair Service LLC at the end of the year. However, common
sense will tell you he prob can’t make a great living doing little repairs on a bunch of Provaris. He stated that he is seeking full time employment again. When this happens, he stated he still plans on doing Provaris, but it won’t be the volume he has been doing since Feb.
I feel bad for him. He’s trying to get all these units up and running, and he has to also deal with the all emails asking him what’s going on with his business.
Anyway, according to him, he’s going to be around. It may be a longer repair time, but have faith.
Try to cut Bill some slack. He appears to have been busting his tail since Feb. Prob worst case scenario is longer wait after this year. Hopefully everything will work in his favor, and he’ll be around a long time.
He deserves an award from the Provari Nation.
