Please my Radius seems dead.
- Thread starter Breezy Dawn
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My Provi Classic took a small slam dunk in July. It started to fall over on my desk, and as I tried to grab it, I missed and probably made it hit harder than it would have. After that, it started going wonky; a fully charged battery would run down in a minute or two (just several puffs), and the display read an abnormal combination of watts/volts. After that, I was afraid to use it and reverted back to a Provi 2.5. I contacted Bill on July 31. He replied that same day, saying that he wasn't taking any new tickets at the time, due to being swamped and also an upcoming vacation. He sent me the schedule of the charges in the meantime. So I waited a while.
I finally sent it off on September 18 and emailed him that I had sent it (I had read he would appreciate notice of that). Two days later, he responded that he had received it, September 20th.
He sent a PayPal invoice on September 27th, which I payed that same day ($30), and I got my Classic back on September 29th. He even sent back an extra bottom cap with spring!
So, in my case, the turnaround was 11 days--the shipping both ways was 4, the repair was 7.
He must have done a great job with whatever was wrong, because yesterday I dropped it on a concrete porch, and all is still well. I'm not usually clumsy or whimsical, but I had my hands full and it just slipped away.
ALL THAT SAID, I am REALLY BUMMED that he won't be repairing Provaris after the end of this year! This is the first I have heard of this. Will he pass the baton to someone else, or are we doomed?
I finally sent it off on September 18 and emailed him that I had sent it (I had read he would appreciate notice of that). Two days later, he responded that he had received it, September 20th.
He sent a PayPal invoice on September 27th, which I payed that same day ($30), and I got my Classic back on September 29th. He even sent back an extra bottom cap with spring!
So, in my case, the turnaround was 11 days--the shipping both ways was 4, the repair was 7.
He must have done a great job with whatever was wrong, because yesterday I dropped it on a concrete porch, and all is still well. I'm not usually clumsy or whimsical, but I had my hands full and it just slipped away.
ALL THAT SAID, I am REALLY BUMMED that he won't be repairing Provaris after the end of this year! This is the first I have heard of this. Will he pass the baton to someone else, or are we doomed?
According to @coldgin96 Bill is not only offering the service through the end of the year. he's going to honor the warranties which are a year. I believe that's not until Feb. for the last ones sold.
I don't get the face-palm @coldgin96, sorry. Just askin'. Even February doesn't seem long enough for a company who manufactured products that seemed bulletproof.
Ok, I have to jump in here. I was waiting for some of his customers that have actually dealt with him to start setting the record straight here, but I guess it ain’t gonna happen, so here’s what I know. First, Pro Vape is the company that made the devices, not Bill. Bill worked for Pro Vape for almost a year and a half, until they closed their doors.
Upon closing, with support of Pro Vape, Bill formed ProVari Repair Service LLC. This was Feb. Bill was basically taking on the task of fixing all Provaris worldwide. Let that sink in for a minute.
Bill had at least 30 years experience in electronics. I believe since Pro Vape closed, he is pretty much the only recognized authority for Provari repair.
When I bought my Provaris, I was curious about Bill, googled him, found him on LinkedIn, and read all I could. Pretty impressive job history. Anyway, I decided to have email correspondence with him to find out the true story. Here are the summary of the correspondence. I’m not going to get specific on a couple things. It was a personal email. Also, I don’t know what kind of agreement he has with ProVape, so it’s not my place to reveal verbatim a personal email.
Here’s the info:
There are no more warranty tickets being written. Bill is not the warranty provider, he was the warranty provider’s repair facility.
He is not closing ProVari Repair Service LLC at the end of the year. However, common sense will tell you he prob can’t make a great living doing little repairs on a bunch of Provaris. He stated that he is seeking full time employment again. When this happens, he stated he still plans on doing Provaris, but it won’t be the volume he has been doing since Feb.
I feel bad for him. He’s trying to get all these units up and running, and he has to also deal with the all emails asking him what’s going on with his business.
Anyway, according to him, he’s going to be around. It may be a longer repair time, but have faith.
Try to cut Bill some slack. He appears to have been busting his tail since Feb. Prob worst case scenario is longer wait after this year. Hopefully everything will work in his favor, and he’ll be around a long time.
He deserves an award from the Provari Nation.
I have a P3, 2 Classics and a 2.5 that I need to send him. They all have the battery issue where the board doesn't correctly read the charge of the battery. It will show that the battery is drained, but when I put them on my charger, they will read 3.8 to 4.0, obviously not drained. Very frustrating, so I tend to not use them very much. My batteries were purchased from RTD or ProVape, so i really don't think it's my batteries.
I may be wrong but my tingly sense says that 4 ProVari covering 3 different models shouldn't have the same/that problem. I'm wondering if routine maintenance may seldom if ever been performed? ... clean battery contacts (on circuit board and spring) with cotton swab and alcohol. Clean all threads on heads and tails and end caps and extensions and P3/510 adapters if used, with rag and alcohol. Don't forget the threads on the tank too. Then try a known good (works fine in another device) battery.
EDIT: Ideally you could remove the spring from the end cap and clean the bottom of the spring and the inside of the end cap ... but it may be difficult to reinstall the spring in the end cap. With that in mind, I'd fill the end cap with alcohol and rotate the spring round and round and round ... then drain and dry.
EDIT #2 (sorry): ALSO ... while in there, take a look at the little red o-ring under the center pin on the ProVari. If it needs replacing (I've never had to), it's one of these ... I found them on Amazon ...
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Hmmm, there is no disagree to disagree or not disagree button to disagree with the disagreement. I'm confused I can't like it either... oh well, sorry Mattiem, I saw no problem
OOps I see that has been resolved and is no longer an issue. That's me late to the party as usual. So now I will just disagree with myself
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Yes. I think at this point, anyone that can get their ProVari repaired, should be grateful it gets done the right way, professionally... no matter how long it takes. I'm not pointing to anyone in particular as everyone here seems to appreciate the idea of a "out of business product" being repaired, and at a outlandish low cost at that. Hopefully, one has at least one spare while waiting. If not, there's always disposables at the gas station or cheap Chinese emergency PV's.
Tomorrow, (which is today), I promise to be a better person. I see I have inadvertently caused some duress among a group of people on nicotine I figured to be a little more armored towards the wonkiness these silly emoticons can purvey. The ones who have been around these parts are a little more used to my shenanigans. I need to try to be more sensitive. I suck, please forgive me.
Because Bill's Provari hospital is overwhelmed, routine maintenance should be the owner's responsibility. Let the beds be used to save Provaris that (who?) are truly critically ill. In the days when the company was open, people treated it like a spa. That is not the case now.I may be wrong but my tingly sense says that 4 ProVari covering 3 different models shouldn't have the same/that problem. I'm wondering if routine maintenance may seldom if ever been performed? ... clean battery contacts (on circuit board and spring) with cotton swab and alcohol. Clean all threads on heads and tails and end caps and extensions and P3/510 adapters if used, with rag and alcohol. Don't forget the threads on the tank too. Then try a known good (works fine in another device) battery.
EDIT: Ideally you could remove the spring from the end cap and clean the bottom of the spring and the inside of the end cap ... but it may be difficult to reinstall the spring in the end cap. With that in mind, I'd fill the end cap with alcohol and rotate the spring round and round and round ... then drain and dry.
EDIT #2 (sorry): ALSO ... while in there, take a look at the little red o-ring under the center pin on the ProVari. If it needs replacing (I've never had to), it's one of these ... I found them on Amazon ...
I hope i have not left the impression im downing Bill or Provari! I have faith i will get back a faithful Radius but only because of the folks here that have spoke highly of him. I have never sent one off so ive come here and back to hear how it goes. I have a v2 and v2.5 that have been very solid and i use everyday so yes,i did take me off guard but im still loving provaris. I whine sometimes,i was a whiner but not downing either of them. In case i came off otherwise. Thank for you guys who had the wisdom i needed to send it off!
I was not in any way pointing my post at you. You have sent an expensive device out to someone you don’t know personally for repair. You have every right to track the progress and contact the person doing the repair.
I’m not a rumor spreader or pot stirrer. I’m concerned only with facts. When the thread started to veer into Bill closing at the end of the year and guesses about how long warranty repair would last, I figured it was time to step in to clear the air.
Again, this was through email, and circumstances can surely change, so it may not be gospel. I only posted to somewhat explain Bills position as I understood it.
Again, Bill is not a warranty guarantor. The manufacturer provides the warranty. Bill is the service agent. I’m sure anyone who is doing business with him knows this.
And he stated to me he is not closing, but scaling back some. I would think it would prob be prudent, as someone said, not to panic and send all your Provaris to him in the next month for a checkup without verifying his workload.
I’m sure things may change, but it appears there will be a ProVari Repair Service in the future.
It would have helped if he had a website, but that would have been more work for him to do.
I am sorry. It looks like my insecurities got the better of me and I thought I was giving out information that wasn't true.
but now .... You are absolutely forgiven
and you are right, They really are just silly emoticons 
but wait, isn't there always another but wait ...... by using them and then questioning them we now know more than we did when all this started so I can only see that as a win. You done good
and I think we helped to put @Breezy Dawn 's mind at ease about her baby.I don't mind receiving the odd disagree myself, I think it fosters good communication and dialogue (I am not too proud to admit I am frequently wrong 
) and yes, in this case it led to a lot of useful information. I don't plan on sending my Radius in, as I genuinely believe my seller that it was barely used, but since I am luck enough to own *one*, it's good to know that a repair service may be there if needed, for longer than I thought. I don't want to send it in if unnecessary, that's for sure-- it's been my observation too that if it ain't broke (especially with a Provari) there is no need to fix it. But it's also nice to know that I may have the ability to do so in the future.
I don't hand out red Xs anymore myself, though, as some folks do freak out about them. I really like it though when the X is explained-- which is what I usually just do, post and explain my disagreement after the post I'm disagreeing with.
Maybe if it wasn't RED?? LOL, I'm serious, sometimes RED seems so urgent, LOL. With that said, I don't want to upset anyone more than I do, y'know, so I just avoid it these days.....
Anna
) and yes, in this case it led to a lot of useful information. I don't plan on sending my Radius in, as I genuinely believe my seller that it was barely used, but since I am luck enough to own *one*, it's good to know that a repair service may be there if needed, for longer than I thought. I don't want to send it in if unnecessary, that's for sure-- it's been my observation too that if it ain't broke (especially with a Provari) there is no need to fix it. But it's also nice to know that I may have the ability to do so in the future.I don't hand out red Xs anymore myself, though, as some folks do freak out about them. I really like it though when the X is explained-- which is what I usually just do, post and explain my disagreement after the post I'm disagreeing with.
Maybe if it wasn't RED?? LOL, I'm serious, sometimes RED seems so urgent, LOL. With that said, I don't want to upset anyone more than I do, y'know, so I just avoid it these days.....
Anna
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