After the first two or
three incidents and I started calling headquarters, I also starting keeping my own logs. Here is how I setup my text file logs of my complaints:
usps
Date/Time: 2010/??/?? ??:??pm
800-275-8777 - more options - other information
subject of call: "misdelivered mail" (or missing mail in your case)
waiting for representative
rep came on line at: ??:??pm
rep name:
synopsis and details of call....
confirmation #:
call ended: ??:??pm
------------------------------------------
(and then also keep accurate details of the return calls)
Then they will usually say someone will call you back in a couple days. This REALLY MEANS that some ..... from your local office who couldn't get it right to begin with will be told to talk to you, so gripe at them good. If you're lucky, it'll be the supervisor for that location. On more than one occasion, I had to call headquarters back because they did not call me and that is where the confirmation number comes in handy. I'm not usually an ...... but them screwing up my bills is NOT okay with me. On one occasion I have gotten neighbors mail (medication), and another occasion I got mail that did not even belong to my zipcode. Each of those got their own confirmation numbers too. I wouldn't want my medication to not show up. I hand delivered it next door where it belonged.
Because of this, I also now keep a log of when I paid bills last month so I know when to expect them this month and can contact the appropriate company ahead of time to avoid any late bill hassles.