pre-order, back-order & frustrated customers

[motorcity57]

i think that some extra info on the puresmoker web-site would help people who are ordering prodigy & pass-thru's. if a customer found the site and was not a member of this forum, and did not know that steve has to assemble each product and is still trying to get caught up, i can understand how they might be frustrated, in having to wait a month to get their order. i mean , i order juice's and parts and what-not from many different suppliers over the inter-net, if i don't recieve it in 7 to 10 days at the most, then i am contacting them wanting to know why. but as a member of the forum, i knew what to expect and then was able to make some plans to help me make it through the wait, ie i ordered some extra batty's and an auto pass-thru to hold me over, which was in my mail-box 3 days after i ordered them.

anyway just a thought

 

[Casey@PS]

We did update the site to say:

The PRODIGY V1 and PS USBpass. The time has come! Prodigy Units started shipping 6/16/09. We are slowly catching up on pre-orders and will hopefully be caught up by the second week of July. We appreciate everyone's patience!!!

Also, we have kept the order status next to most items set to "Pre-order" so that people know we are still catching up, and the PTs status says "Availability: In stock soon. Order now to get in line. First come first served."

Hope this helps!

 

[motorcity57]

i didnt see that part, was just trying to help

 

[motorcity57]

it will be a great relief to you when you can change it to " in stock ready to ship" lol

 

[Casey@PS]

No worries Plenty of people have skipped the big bold red letters on the home page hehe!

It will definitely be a relief when the madness calms down and we can have things in stock!

 

[socaljay]

I appreciate all of your hard work Casey, and the rest of PS too! I know it is a stressful time for you but I have no doubt you all are up to the task. Wait or no wait, there is no other e-cig company that I feel so comfortable trusting with my hard earned money. Thanks!

 

[gunz4hire]

I agree PS is awesome! I can't wait to get my PD and PT. Thanks Casey, Steve, and PS!

Gunz

 

[Casey@PS]

Thanks guys We certainly appreciate the support~