Supplier Negative Review
Name of retailer:
WARNING! premiumonlinevaping.com
Date of your initial complaint to the supplier
Dec 13, 2016
Method used when initiating complaint with retailer
Website ticket system
Ticket number (if you were issued one)
General nature of complaint
Other
Briefly describe your problem or issue
I ordered December 6th. Nothing by the 13th so I went to the site. A message arrived stating...
"Good Evening Nick,
Sorry for the delay, unfortunately Alchemy is not available in 3mg stock.
Would you like an alternative e-liquid from our website?
I will make sure I add some extra liquids to your order for the inconvenience.
Apologies"
I asked for a refund. Phoned them again today. The guy (who sounded so stoned out of his head its untrue) said "Oh yeah, they should've issued you a refund straight away. I'll get onto em"
I dont know who 'they' is supposed to be.
There is no record of me asking for the refund that I am able to view, I expect this is purposeful. I'm hardly hopeful of ever getting my money back.
THE PRODUCT IS STILL SHOWN AS AVAILABLE ON THEIR SITE.
Do yourself a favour if you are thinking of ordering from here, phone them, see what you think.
"Good Evening Nick,
Sorry for the delay, unfortunately Alchemy is not available in 3mg stock.
Would you like an alternative e-liquid from our website?
I will make sure I add some extra liquids to your order for the inconvenience.
Apologies"
I asked for a refund. Phoned them again today. The guy (who sounded so stoned out of his head its untrue) said "Oh yeah, they should've issued you a refund straight away. I'll get onto em"
I dont know who 'they' is supposed to be.
There is no record of me asking for the refund that I am able to view, I expect this is purposeful. I'm hardly hopeful of ever getting my money back.
THE PRODUCT IS STILL SHOWN AS AVAILABLE ON THEIR SITE.
Do yourself a favour if you are thinking of ordering from here, phone them, see what you think.
