Problem with Avejuice / Alien Visions -- Can't post elsewhere yet...

[bjorken]

I'm too new to this forum to post in alien Vision's sub-forum, and have been trying to reach them directly via their help system, and two voice mails, but so far no response and it's been nearly four days.

Very simple issue -- I put in my first order, and when it arrived it was missing two items (half the value of the order, worth approximately $20). On the invoice that was included I can see little "tick marks" next to the items that were included in the package, and no marks next to the missing items. Seems like whomever was packing the order simply spaced out. If it's because the items are out of stock, it's not noted on the site.

I'm pretty frustrated now as I've tried three separate avenues (two voicemails and a help ticket) to contact them to help fix this problem. So now I'm turning to this forum, hoping this might get the attention of Ben, or perhaps someone with some insight as to what's going on...

 

[trashauler]

Sorry for your issue. They have a statement on their homepage stating that they are in the process of moving this week and their help desk will be closed.

We will be truncating orders for the next week.. This will mean that the payment system will likely be down as the day progresses each day.. Additionally our Help Desk (online support) will also be down during this week. We are currently. looking to expand the business and its facilities this has culminated in a week of furious scheduling and a lot of time required outside of the office.. We would like to assure our customers that this is a short disruption and that we will be back with a vengeance once we finalize our appointments this week.

We would ask that everyone experiencing the "No Active Payment System" wait patiently during this time and rest assured we are aware of the issue (this is the message sent by our system when we close orders).. We thank everyone for their patience and promise not to make many more situations like this... okay maybe perhaps once more when we move but we're pros at this by now and will make it as painless as possible.

 

[bjorken]

Thanks trashauler. I did see that note, but the "No Active Payment System" error doesn't apply to my problem. The fact that their help system is down (although looks up to me -- I can see the ticket I put in) does seem relevant, but I left two voicemails, with my number. I just want to know that they have heard my request for help and are responding. $20 isn't the end of the world, but I'd like to be able to put my faith in reordering from this vendor, especially given all the great things people say about their products. I'm sure this is just a simple oversight -- not a huge deal, but again, a response from them would go a long way here -- it's been four days!

 

[classwife]

You have your post count now and can post there.
Closing this as the supplier can not respond to you here.