V4L order taker. First he told me to call back he was too busy and then he told me that they were out of the smilin special 24 30ml that i wanted so i ordered wow nuport 24 mg 30ml bottle and it came with the part of the label ripped off that denotes strength. it also came later than usual. when i called to ask they said oh well. first 3 orders had samples then none after 2 requests. the bottle in question is has a lighter colored hue than my 18 mg of same liquid. i am afraid to call to complain or order other stuff because i am afraid of what i might get. i have invested over $200 with this company and i really cant afford to ditch all my stuff and start with some one new. help
Received brand new bottle of juice with label torn off so i couldn't see strength from stressed out
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I seriously doubt they sent you the wrong strength juice. They are very good about that, sending the right stuff I mean. As for how late it came...usps has had alot of troubles lately. Once it leaves their store, they have no control over the post office delivery. I'm sorry you had troubles 
The free samples they give are just that. A NICE free sample. They are sent out of the kindness of V4L's heart. Samples are not required to be given every order. V4L has way too many sales and discounts to be upset about a sample in my opinion 
The free samples they give are just that. A NICE free sample. They are sent out of the kindness of V4L's heart. Samples are not required to be given every order. V4L has way too many sales and discounts to be upset about a sample in my opinion 
How does one respond to this post? " First he told me to call back he was too busy and then he told me that they were out of the smilin special 24 30ml that i wanted so i ordered wow nuport 24 mg 30ml bottle"
I'm sorry but that makes literally no sense whatsoever. The folks on this forum are very familiar with the customer service staff which does not have a high turnover. So he told you to call back, but then filled your order....it makes no sense.
"when i called to ask they said oh well." Sorry, this is yet another statement I simply do not believe...
"first 3 orders had samples then none after 2 requests." What you refer to as "samples" are not samples at all but bonus cartos given at their discretion, they are by no means required to do so.
If a bottle arrived with a torn label...open up a C.S. Ticket. The color of juices can vary from batch to batch, but that is a secondary point, the first being the partial label.
It is obvious that there is another side to this event other than what has been portrayed here. Hope it all works out for you.
I'm sorry but that makes literally no sense whatsoever. The folks on this forum are very familiar with the customer service staff which does not have a high turnover. So he told you to call back, but then filled your order....it makes no sense.
"when i called to ask they said oh well." Sorry, this is yet another statement I simply do not believe...
"first 3 orders had samples then none after 2 requests." What you refer to as "samples" are not samples at all but bonus cartos given at their discretion, they are by no means required to do so.
If a bottle arrived with a torn label...open up a C.S. Ticket. The color of juices can vary from batch to batch, but that is a secondary point, the first being the partial label.
It is obvious that there is another side to this event other than what has been portrayed here. Hope it all works out for you.
Sandy, I have read up on your problems..you sure managed to hit most of them early! It took me longer..but then I am a slow learner. One of the staff will get back to you on here..no need to worry. This company is wonderful, in 2 1/2 years I have never had a problem with Customer service...and this is them dealing with my order mistakes BTW.
What strengh did you order? Have you put in a ticket to tell them what happened? I believe in a paper trail..that way there is never a dispute.
Sticky: Contacting V4l Customer Service
I saw that you were going thru a lot of cartos a day..my average on a new carto is about 4 to 5 hours, no carto here or anywhere will last all day. That is one carto while driving..not picking it up and putting it down like at home. At home I have about 5 flavors going at once on 5 batts. I refill them at night (refilled don't last as long as new.)
It will be hard to get an aveage mileage from a carto because everyone vapes differently and it will depend on how hard you draw, if you are using a new batt, a fully charged batt or a passthru. too many varibles.
Also you have to remember you are new to this and vape more then most. I still vape a lot at the computer or in the car..but hardly ever at other times. When I first started I swear I vaped in my sleep!
Hang in there..learn to refill and use the ticket systen for fastest service. Check in here for advice..lots of wonderful people around to help.
Welcome to ECF and to V4L
What strengh did you order? Have you put in a ticket to tell them what happened? I believe in a paper trail..that way there is never a dispute.
Sticky: Contacting V4l Customer Service
I saw that you were going thru a lot of cartos a day..my average on a new carto is about 4 to 5 hours, no carto here or anywhere will last all day. That is one carto while driving..not picking it up and putting it down like at home. At home I have about 5 flavors going at once on 5 batts. I refill them at night (refilled don't last as long as new.)
It will be hard to get an aveage mileage from a carto because everyone vapes differently and it will depend on how hard you draw, if you are using a new batt, a fully charged batt or a passthru. too many varibles.
Also you have to remember you are new to this and vape more then most. I still vape a lot at the computer or in the car..but hardly ever at other times. When I first started I swear I vaped in my sleep!
Hang in there..learn to refill and use the ticket systen for fastest service. Check in here for advice..lots of wonderful people around to help.
Welcome to ECF and to V4L
Snow dragon why do you assume mb is not telling the truth? Things do happen. Mb just keep talking to them. They do have good cs. I wouldn't want the lable ripped off my bottle either.
I agree,call again and explain it to them calmly.They will help you.The customer service at V4L is tops.
Because the transaction as related by the OP sounds absolutely nothing, and I mean nothing, like any one of the V4L staff (with whom we here interact in all sorts of ways about all manner of things) that we know.
Thank you El....I really didn't want to dignify that reply with a response and it saved me from posting Luma's video. Bobby, Gabe, Christie, and the staff always observe the utmost in professionalism and unfortunately cannot reply to defend themselves. I for one will not allow or ignore such incredulous statements without commenting on them.
I'm all for being helpful and understanding but that's a 2-way street.
I'm all for being helpful and understanding but that's a 2-way street.
I totally agree with you Snow. V4L has the best customer service and juice in the business, to say or imply otherwise would be to stretch the bounds of credulousness.
From the almost two year's I been with V4L, I can say that everyone there is willing to jump through hoops to make sure you are happy with what you want/need. I have to say that this is an odd occurrence, and I am not going to say the OP is lying, or wrong, nor am I going to put V4L down by saying this did happen.
I want to see both sides of this, but the middle of both sides to me sounds a little more like this.
"Thank you for calling Vapor for Life, this is _____ Speaking how may I help you?"
Hi Vapor for life, this is MB, and I have a problem with an order
"Hi MB, right now we are having high call traffic, and we are rather busy at the store, would it be ok to call back in a little while so we can assist you?"
Sure Vapor for life.
*second call*
"Thank you for calling Vapor for life, this is _____ Speaking how may I help you"
Hi this is MB again, I was wondering if you have smilin 30ML bottle at 24mg in stock?
"Currently we are out of that, but Nuport WOW is another amazing menthol we sell, we currently have that in 24 if you would like"
Sure that would be great, and thank you for helping me.
*End of call*
I want to but the benefit of doubt that the OP was quickly writing and did not want to state what had happened fully. Now for the last part, with them saying "Oh well" I am sure it was more of.
"Well Sir (Or ma'am) Once our shipments leave the store, we do not have control of anything that happens to the bottle's or anything else, if there is a problem please call us back and we will fix it"
I personally have had one (1) MG mixup and it was with smilin. It was supposed to be 36, it was 24, I can deal with 24, and I am fine.
As for the samples, see everyone else's replies.
I want to see both sides of this, but the middle of both sides to me sounds a little more like this.
"Thank you for calling Vapor for Life, this is _____ Speaking how may I help you?"
Hi Vapor for life, this is MB, and I have a problem with an order
"Hi MB, right now we are having high call traffic, and we are rather busy at the store, would it be ok to call back in a little while so we can assist you?"
Sure Vapor for life.
*second call*
"Thank you for calling Vapor for life, this is _____ Speaking how may I help you"
Hi this is MB again, I was wondering if you have smilin 30ML bottle at 24mg in stock?
"Currently we are out of that, but Nuport WOW is another amazing menthol we sell, we currently have that in 24 if you would like"
Sure that would be great, and thank you for helping me.
*End of call*
I want to but the benefit of doubt that the OP was quickly writing and did not want to state what had happened fully. Now for the last part, with them saying "Oh well" I am sure it was more of.
"Well Sir (Or ma'am) Once our shipments leave the store, we do not have control of anything that happens to the bottle's or anything else, if there is a problem please call us back and we will fix it"
I personally have had one (1) MG mixup and it was with smilin. It was supposed to be 36, it was 24, I can deal with 24, and I am fine.
As for the samples, see everyone else's replies.
I actually used to play and write scripts for dungeons and dragons, for the other Game Master's, and I also roleplay. Which is basically you make a character up like you do in D&D, but you type out what she/he does, and is wearing, stuff like that. So I have become more punctuational, and grammar correct with help from my fellow D&D/English teacher friend. I also do write short stories, poems and lyrics for friends and fun. So a Script writer? No I actually never did think of that until now. Heh, I can think of some shows that I could make and it would be better then Jersey Shore.
I was actually thinking of crime shows, or a show that has something like Law and Order, but just showing court cases... Oh man so many shows running through my head that deals with law, like white collar, CSI, NCIS, Law and Order (SVU CI and Original) and a few others. And I think Jerry Springer set the lowest bar, but it is a show I like to watch when the above shows are not on.
Goodness gracious, let's not set the bar so low!
Jerry Springer.
I usually laugh at that show, its all scripted. Oh that is a show I could write scripts for!!!
The troll attacks! What's your armor class, buddy?
Cyrus, when I played I was a warrior, I played in high school and a bit out of high school, I think he was level 90 or so, it was a dwarf!
I played into early college myself
I was always the dungeon master, often against my will
I was always the dungeon master, often against my will
I played into early college myself
I was always the dungeon master, often against my will
Most people usually are my fellow D&D friend, most people are xD
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