I get what your saying Trog, good customer service for new technology is a must, but the product actually working is as well, and it can't replace that. I shouldn't have to be writing for a new part every week regardless of how good the customer service is and I do find that I am. As much as I love the janty when its working, I just can't justify buying another for back up or to make it my main e-cig when the first one has never worked right in the first place.
I'm in the U.S. and Jeffs service has been spectacular, hes replaced so many parts and always promptly, he doesn't ask me to send them back either, he's amazing But I am beyond frustrated with this e-cig, when it works it works great the problem is it never 'completely' works, something is always broken on it and working in general only lasts about a week or so tops, if I'm lucky , two days is more like it. I've had it since the end of July and its never worked right in the first place, i've had a steady stream of new parts and whole new system as well, every week since the begining of August and that is just not right.
I did not pay for a system that never worked right, that the guarntee has to be used on every week, take the batteries, never lasted longer then my other batteries, my 901's batts last longer and have been running steady no problems at all with that system for a month, and yet its the janty who's sellign point is batteries that last longer, one of them anyways, yet I can't get two that work right, my mini's batteries last longer, that's kind of sad, considering.
My Janty batteries within a week of getting them consistantly fall to an hour and a half to just shy of two hours use time and begin sharply degrading from there to less then that, the chargers seem to go a bit wonky the lights never working right about the same time, making me wonder if the chargers aren't in fact the problem. However my switches and usb keep dying to, I don't think any of them have lasted more then two weeks tops. And yes I am keeping track, both on the clock and calendar of these things because I'm frustrated with it and want to be sure I'm getting an accurate gauge of how quickly things are dying.
So what happens when the guarantee runs out, when I've never had a working set to begin with? I paid for a fully working set did I not? Which to date I've yet to get. So are they going to keep replacing them til I do get the working set I actually paid for, and start the gaurntee from there? As they should since a gaurantee shouldn't kick in until you actually have a working product in your hands.Or am I out of luck because the guarantee is from the date of the original shipment, working right or not? Even if, I never received a fully working set? I never acquired a battery set and charger that ever worked right longer then a week? Is that what I paid for ? Honestly? I paid for a fully working set with the gaurantee's on it, as far as I'm concerned if the answer is the latter, then I never got what I paid for. I haven't gotten what I paid for until I do get a fully working set, and the gaurantees on it should be from the moment I get that set, not from the moment a faulty one was shipped to me.
Basically as good as the customer service is, I have yet to get what I actually paid for which was not a consistently broken product that needs its parts replaced every few days.
And when the guarntee runs out? Any guess how much it would cost to keep replacing those parts at that rate, which cost more then other e-cig parts because their supposedly better? Easy bet, fifty bucks a week at least.
Now when it works does it taste better and satisfy me more then my 901? Yes it does, but if it only works with no problems for two days to a week at a time once or twice a month, well, thats no longer enjoyable after any length of time no matter how great it is when its working, or how great the customer service is. Its nothing but a frustrating tease really. Which is where I am right now and no amount of customer service can fix that, no matter how good it is or nice the person supplying it is, and Jeff is excellent at customer service. But that won't alleviate my frustration at this point, I feel like a nag just having to tell him every two days something on this thing is broke again. Only a fully wotking system with a gaurantee that starts from when i get that system, not two and half months back from a when a system that never worked right shipped , will Why? Because that is what I actually paid for, not simply for customer service which is merely a benefit of buying something pricier then similar products on the market, the product itself still has to work fully and correctly.
Only getting what I actually paid for at this point, will fix that, the customer service is a benefit of what I paid for yes, but it means little if I never actually receive the product I paid for in working order at all with all its gaurantees or there is no gaurntee left by the time I do.
I've had my credit card do charge backs on a number of items, bought off the web for the exact reason Trog just quoted, because the item they sent me never worked properly or didn't contian all the parts, or contained faulty parts that were not in working order or died soon after being put to use. Even here the card company did not consider that reciept of what I paid for, what I paid for must be in working order for the job it was advertised to do.
Now those companies gave me a hard time making good on the problem, that is why I did the charge back, Jeff never did give me a hard time, so I didn't feel any need to return it or try to get a charge back. But I can't honestly say that if I knew it was going to be into October , over two months, and I'd still not have the fully working system I paid for, I'd just be frustrated wishing I had one because I do enjoy it so much, but never actually getting a fully working system, I wouldn't of rushed to do just that back in July, regardless of how good the customer service is. That just doesn't change the fact that I am still sitting here with a product that still does not work at the moment, two and half months later.
Right now, over two months in, and my switches, that I got a week and a half ago maybe a little more, all dead again, the usb gotten last Monday, dead again, the charger, gotten at the same time, acting wonky again, but since I have no switches I can't actually tell if that's effecting the batteries yet again or not. The only thing that has consistently worked right on it, in two months since purchasing it, is the atomizers, the fact that they keep right on working in spite of all of this, actually kind of amazes me. And don't you think a hundred and fifty bucks is just a little pricey for one working part?
Now I'm told the batteries are gauranteed for only three months, what I would like to know is if I never had a pair of stable batteries and charger to begin with that didn't die in a week, when does the guarntee count from? From when you sent the first ones out, or from when I actually get a set that works? Am I just going to loose the gaurntee at the end of the month in spite of never having recieved an actual set of batteries that worked consitently for more then a week, never mind lasted longer as promised? How about a full system that works?
Cause see to me, if its the latter and I have to start buying batteries at the end of the month, which I won't since I know they won't last a week from experience now and that they don't gaurntee a working set before the gaurntee kicks in, , then as far as i'm concerned the customer is not getting what they paid for and never did, no matter how great the customer service is, or how many times they replace the part. The customer paid for a working e-cig, and a working set of batteries, until they get it, the product paid for has yet to be delivered to them, no matter how great the customer service is.
Every state has its own laws on this here Trog, in MA, like a car, they call it a lemon law on a car, you can return anything that stops working within thirty days, regardless of wether customer service is good or not, or trying to make amends or not. Customer service is not the point, buying an item that actually works as stated is, the company has to deliver that to begin with. Many items can be returned in thirty days even if they do work here as well but thats a different issue.
Ilyanna
