Recent warranty/exchange experiences.

[gep]

I'm also an njoy user and have had 4 of their atomizers replaced in 3 months. They have always been responsive although not in as timely a manner as I would like. I really do think that part of the problem with their atomizer failure is the fact that it only has two holes in atomizer which makes it more difficult to draw, which leads, I think, to overheating and quick burn out. (I'm sure others have noted this and perhaps have come to the same conclusion.)

I just received two atomizers from PureSmoker and what a difference! The draw is much easier (no fish face) and vapor volume and taste of PureSmoker's carts, is equal to (actually better for me) than both the Janty carts and the njoy carts.

As far as response time to issues: I contacted njoy on 9/12 regarding my 4th dead atomizer (less than 4 days old). I received my replacement on the 18th.

I ordered from Puresmoker on 9/14 and 9/18 everything was received. So faster response.

I am now going to use Puresmoker.com as my main supplier, but I will continue to send in my atomizers as they die to Njoy for replacement during the 1 year warranty (make sure I get my money's worth).

My two cents, for what it's worth.

Cheers!

 

[Dremel70]

Thanks for the tips. Your are absolutely correct I feel like I'm having to try and suck jello threw a coffee straw. I dont' think I even realized this until reading your post. I am going to switch to PureSmoke to. However I'm having a heck of a time trying to deal with paypal. My debit card seems to show up in pay pal as stolen and checked with the bank and they have no idea why pay pal is saying that. I tried to file a dispute with pay pal and they wanted my phone number. All I use is a cell phone. Well since it wasn't a land line they wouldn't take my dispute. I'm so frustrated.

 

[esmokey]

ePuffer Limited 1 Year Warranty:

Atomizer - 3 Months
Battery - 6 Months
Charger - 12 Months

 

[esmokey]

I have contacted ePuffer on your behalf as I represent them on this forum and I just don't want any misleading information posted here. One of the web support guys at ePuffer has told me about a customer with UPS/Customs issue and my guess it was you.

Here is your original message that you wrote to ePuffer.com

"Hi epuffer although i like the idea of e cigarette. but unfortunately I had allergic reaction to the e cigarette"

If you have allergic reaction, why bother with Njoy and or other brands?

ePuffer offers 30 Days money back guarantee and 3 month atomizer replacement warranty. No other vendor returns shipping fees and some even charge up-to 20% restocking.

I've received another email from ePuffer today and now they told me that you asked for a new atomizer, and they put one in the mail for you today.

I have shipped my original Elite Classic kit back to ePuffer as “Defective Goods Return” and never had any issues with customs.

Leaford your rating is accurate. I dealt with NJoy, puresmoker and epuffer.
epuffer is the worst.
i order a starter kit from all 3. by comparison i decide i didn't like epuffer's product(i am not dissing their product, this is my opinion just to be clear). they do offer 30 day money back. i email epuffer asking for instruction to return the starter kit. they reply back with very clear instruction what to write on the package. so i followed instruction sent via UPS with my own money cost about $18 dollors. i didn't want to send it via USPS(they lost package all the time). package was in the UPS system for 3 days, reason being Canadian custom checking all the package. finally this morning the tracking status for the package indicated "THE RECEIVER DID NOT WANT THE ORDER AND REFUSED THIS DELIVERY / UPS WILL CONTACT THE SENDER AND/OR RECEIVER REGARDING THE STATUS OR DISPOSITION OF THIS PACKAGE". so i email them asking what's going on. so far i got the reply back saying."We do accept any shippments with accured customs fees.". at this point i am confused. they refused the package and reply back say they always accept package.(anyone in forum had that problem?).
now after 3 days i recived NJOY starter kit atomizer die on me(no big deal it happens). i called left voice mail and emailed last friday. just today they said they are shipping out the replacement. it will take 2 to 7 days. not too happy about that.
like everyone else on this forum. i like steve from puresmoker. I also ordered a starter kit along with spare parts. he did forgot send me the battery i ordered. i emailed him, he got back to me within a hour. and i receviced missing battery today. and i like his price too.

 

[esmokey]

WOW. I took one week off and we already have some issues here.

Leaford, I just finished talking with Robert at ePuffer and he told me about the contact form issue they had last week. It is now fixed and they already made arrangements with you about the replacement units.

Let me know if there other issues that you are having with ePuffer and I'm sure I can solve them for you.

P.S. If you guys looking for 2.4mg Extra Strong e-liquid Juice, it is now available in many flavors at ePuffer.com

Use the coupon in my signature and save some money.

Sometimes it seems as if all my units fail at the same time. Other times, I've been setting problem units aside, and wind up taking care of them all at once. Recently I had a combination of the two.

I mentioned that my Sedansa atomizers had died. I was also having battery issues since they had sent me a pair of older style batteries which had degraded in performance, probably because I had to use my original Sedansa charger which isn't really compatable.

Well, when they died I switched over to my Backup penstyle, Janty, and for no known reason it suddenly quit on me. One puff everything's great and I'm getting great plumes of vapor. The next puff, nothing at all. Which also reminded me I had been having probs with my Yentyl manual batteries giving me low power output.

So I set aside the Janty and switched to my backup-backup penstyle, an Njoy. But that just reminded me that I had been having battery problems before I set it aside, one battery that wouldn't hold it's charge, and two that would fade in and out during use, and would often light up as if they were working, but wouldn't produce vapor.

And at the same time, I had some E-puffer atomizers I wasn't satisfied with, which were nearing the end of their guarantee, so I really needed to get those taken care of quick.

SO, it was time to make some e-mails and take care of bidness.

That was Friday, August 29th. I e-mailed Janty, Njoy, Sedansa, and E-puffer.

The first to respond was Jeff, from Janty USA. He got back to me that same day, there were a few questions back and forth, but by Tuesday (Monday was Labor Day) my replacements were in the mail. I got them the next Friday, and both my Classic and my Yentyl are now performing WONDERFULLY! Thanks again, Jeff, you are my A+ vendor of the month.

Shirley, from Njoy USA, got back to me next, e-mailing me that Tuesday. She even went to the trouble to call me for clarification about my problems, and determined that the inconsistant performance might have been the atomizer, not the battery, so she promised me a new atomizer, too.

Unfortunately, those haven't arrived yet, bt I have faith in them. It will probably arrive any day now. Shirley is my B+ vendor.

Sedansa didn't get back to me for a week, though. When I did hear from them they already had my package in the mail, and gave me a tracking notice (order tracking, not package tracking unfortunately) in the e-mail. Problem is, while they confirmed the replacement batteries, and also sent a new charger, they seemed to have forgotten about the atomizer. I e-mailed a reply reminding them about the atomizer, but haven't heard back, and probably won't get the package for at least another week. I'm going to e-mail them again today, but so far they get a C.

Lastly, and most dissapointingly, E-puffer never responded at all. I wrote them again today, and we'll see, but for now, they get an Incomplete.

That's very dissapointing, since previously I was able to get a replacement atomizer very easily, and quickly, which was why I went ahead and ordered a few extras. I had spent this month's whole e-cig budget on them, since the first one was as good as Sedansa's. But the new ones I received weren't anywhere near as good as the first had been, and I was really counting on being able to exchange them for better ones.

 

[leaford]

WOW. I took one week off and we already have some issues here.

Leaford, I just finished talking with Robert at ePuffer and he told me about the contact form issue they had last week. It is now fixed and they already made arrangements with you about the replacement units.

That's right, and I thought I said that in a follow up post. I am just waiting on them to arrive now, and see if they measure up.

 

[Kate]

... ePuffer offers 30 Days money back guarantee and 3 month atomizer replacement warranty. No other vendor returns shipping fees and some even charge up-to 20% restocking. ...

I was refunded shipping fees by Sedansa so that's not a reliable statement.

Who charges restocking fees?

 

[leaford]

I just got my ePuffer replacements. I've only tested one atomizer so far, and it's good. Much better than the last batch. Still not as good as a Sedansa atomizer, though. I'd call it a 4, equal to my Janty; a bit thinner vapor than a generic or an Njoy, but much lighter draw than either.

I'm still waiting on my Sedansa replacements. It's been 10 business days, so I've e-mailed them asking for a tracking number.

 

[CaSHMeRe]

Who charges restocking fees?

Smartfixx charges restocking fee's. Not sure of any other?

Taken from Smartfixx's Website:

Is the product guaranteed?

We at Smart Fixx guarantee our product for the purchase of your starter kit. You can try Smart Fixx absolutely risk free. Make your purchase and if you're not completely satisfied, simply return the product - even if used - within 30 days of your original purchase date for a complete refund of the purchase price (less shipping and handling, a 20% restocking fee, and a charge for any used product).

 

[Kate]

Thanks Cashmere. 20% is quite a chunk of cash to charge someone for trying a product. I'm glad that it's the exception rather than the norm with retailers.

 

[Dremel70]

I received my new atomizer and an extra box of strawberry strong from NJOY. That was pretty quick service when you factor in the weekend.

 

[lukewells]

No other vendor returns shipping fees and some even charge up-to 20% restocking.

e-cigs.co.uk have covered returns from me 100% including shipping

 

[Kate]

I wrote to Harry at Janty Europe today to say that I was sending back two manual switches for replacement. I just got an email back from him saying he has posted three new manual switches for me.

Janty have given me loads of freebies, I'm a very happy customer. They certainly know how to promote customer loyalty.

 

[Miss Diane]

well all i can say Kate is what have you got that i haven't

i sent atomisers back beginning of sept 2008 received nothing by the 25th september so e:mailed harry, after reporting it on here i received an email from him saying they had forgot to put the replacements in my order for £146 approx and would send them out on the 1st october . still waiting

i had to wait 2 weeks for that order also

when this order finally arrived it came by royal mail and we all know about them in the uk

 

[Kate]

You're not the only one who has had difficulty with Janty Europe Diane, I noticed some people writing that they weren't great at communicating. I hadn't heard anything bad recently until your post and had thought that maybe they had sorted things out.

 

[trog100]

well all i can say Kate is what have you got that i haven't

i sent atomisers back beginning of sept 2008 received nothing by the 25th september so e:mailed harry, after reporting it on here i received an email from him saying they had forgot to put the replacements in my order for £146 approx and would send them out on the 1st october . still waiting

i had to wait 2 weeks for that order also

when this order finally arrived it came by royal mail and we all know about them in the uk

goes it never occur to folks that some people on this forum might get better than normal service.. ??

an unsolicited reward for saying lots if nice things perhaps..

trog

 

[Kate]

You're saying I'm being bribed Trog?

 

[trog100]

why do u always take generalized comments on a personnel level kate..

but what i am saying is a possibility.. some people here do influence potential new buyers.. keeping such people happy does make sense..

trog

 

[Miss Diane]

the problem is ned and i have probably 5/6 janty's in total as always we bought spare this that and the other. we now have probably another couple dead and one left working so0 we are waiting for the replacements to arrive before sending off the next batch for replacements.

ned swears by the janty when it's workin it says you cant get any better than this,
i just agree to disagree

ha ha domestic squabbles

 

[Bond_ James Bond]

goes it never occur to folks that some people on this forum might get better than normal service.. ??

an unsolicited reward for saying lots if nice things perhaps..

trog

That is my first post, but I read daily in this forum.
I have great thing to say about the service of Janty (Jeff ,USA). prompt answers to emails, quick delivery of items ordered + extras at no cost. always generous and kind. and of course great products!