The new message on the AVE homepage http://www.avejuice.com/orders_placed_after_we_close_ has me worried that even though I received a confirmation email from AVE, and even though my bank shows that my card has already been charged, the AVE system has deleted my order because it never received payment confirmation from Authorize.net. I believe this to be a mistake, as Authorize.net was unable to send immediate payment confirmation to the AVE system due to the extremely heavy traffic on the AVE website, and sent the payment confirmation to AVE via email instead (or at least this is what the Authorize.net message stated at time of purchase). Additionally, as I stated previously, my bank still shows a charge from AVE and a debit in my account. I'm not sure what else I am supposed to do at this point.
Regarding new message on AVE home page
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If we are placing our order and the site closes while we are paying for that order, we get the error message. Ok fine, that is our way of knowing the site has closed. I get that. I get that the order email from you means nothing. I don't like it but I get it. What I don't get is why the system sends a charge to our bank, leaving it in pending status, basically tying up our money for 3 days until it expires and then is released. Those with limited funds are then unable to even try to order again until those funds are released. I'm a patient and understanding person, but that is pretty crappy. It WAS payed for. Your system was so bogged down that the payment notification didn't get to you, but you were notified by email by your autorize.net.
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A similar thing happened to me. After trying like mad, I finally "seemed" to get through at 10:20cst. Got an email, card was charged, etc..., but I did get the funky Authorize.net message saying "contact your vendor blah blah blah". When I was able, I went back to the site to look at my order, and it seemed that it was unpaid...I tried to pay for it again, but basically got an Authorize.net error saying something to the effect of "you can't pay for the same order twice, dummy". Checked again this morning, and my order was deleted 
I'm two minds on this I guess. It's pretty obvious that this is one of those things where demand exceeds supply, and part of me wants to look for a new all day vape that isn't as popular, but part of me kind of feels sorry for the guy for all the heat that he gets for situations like this. I don't want to play the "you need to increase capacity/outsource production/etc" card because he can run his shop how he sees fit. He can also just fold up altogether, quit making Bobas and go into alpaca farming if things get too intense.
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This kind of reminds me of the whole pluid deal. I had been wanting to try it forever after reading all of the raves, and finally got my hands on a 120ml bottle of it, but ended up selling it because I didn't want to get hooked on another hard-to-get vape. One is enough
I'm two minds on this I guess. It's pretty obvious that this is one of those things where demand exceeds supply, and part of me wants to look for a new all day vape that isn't as popular, but part of me kind of feels sorry for the guy for all the heat that he gets for situations like this. I don't want to play the "you need to increase capacity/outsource production/etc" card because he can run his shop how he sees fit. He can also just fold up altogether, quit making Bobas and go into alpaca farming if things get too intense.
View attachment 200393
This kind of reminds me of the whole pluid deal. I had been wanting to try it forever after reading all of the raves, and finally got my hands on a 120ml bottle of it, but ended up selling it because I didn't want to get hooked on another hard-to-get vape. One is enough
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Another major factor you must consider, is that AVE has no way of knowing how much juice is being ordered, which they truly have no control over. The last thing they want is to take orders they know they cant fulfill. Given that these are online transactions not happening in real time, a few are going to fall between the cracks. The worst case scenario, you will either be refunded, or perhaps you could ask for a raincheck. One thing for sure, you are not going to get ripped off.
I seem to be in the same boat as everyone else. The store opened on the website at about 820 am PST, i was able to make my order fairly quickly. Site didn't put the close sign up till almost 900 am. i understand that the site was slammed and they might not been able to get the closed signed up. My problem is that my order was cancelled and my transaction is not pending but has already cleared from my account. So now money is removed from my account and it went to someone and i might not be able to get what i ordered and paid for at this point and yes i got the same error message as everyone else.
i checked my order history this morning and the one i placed yesterday morning has been deleted, and my bank shows the money in pending status.... ugh, i was hoping it would just go through and i wouldnt have to worry about placing an another order~~ but c'est la vie, i am gonna try to get thru the system today and see how it goes~
Same here. Placed order. Got charged. Received order confirmation email.
Next day: Arrogant message on website. Order deleted. Charge remains on my account tying up funds.
So, this is how it is dealing with AVE?
Next day: Arrogant message on website. Order deleted. Charge remains on my account tying up funds.
So, this is how it is dealing with AVE?
I would would be a little less annoyed if the money did not clear my account. If it was just pending, i know it would come back in a few days. So what am i gonna have to make a fraud claim on my account again. My CC was just used and i made a fraud claim on friday. The last online vendor i used was AVE
Well, I re-placed the order just now and it appears to have gone through smoothly - I got the "Success" message, and it shows as "Validated" under order history on AVE. Now I have 2 charges pending on my card. Hopefully one of them will drop off at some point.
I still feel that the whole mishap was of no fault of my own, but rather it was simply due to Authorize.net not being able to report back to AVE because of too much traffic on the site. I don't think the message on AVE homepage takes that into account.
I still feel that the whole mishap was of no fault of my own, but rather it was simply due to Authorize.net not being able to report back to AVE because of too much traffic on the site. I don't think the message on AVE homepage takes that into account.
Same thing happened to me. Maybe if the site wasn't slammed, and I made it through the first time I tried and had my order sail through, I might be upset also, but like most others (I'm guessing) I tried to force it through all the HTTP 500 errors with F5/back/etc to try to get an order in, so I knew this was a possible outcome.
Fortunately I can live without the $52 for the couple of days it should take the authorization on my card to fall off.
Fortunately I can live without the $52 for the couple of days it should take the authorization on my card to fall off.
I totally disagree, he has my money and is refusing to deliver a product. That is wrong. I didn't complain or flood the ticket system. I was on the team. But when my cash is tied up and then a statement suggesting it is my fault that AVEs checkout system failed, I get a bit cranky. I like your Lama.
I already got ripped off. Someone took my money and is now refusing to deliver a product. And then posted a not too kind statement, ignoring the main issue, which is we will get no product and lose our money for several days. It is not our fault the system told us it would notify the vendor by email that we had paid. Nobody tried to pull a fast one and order after the site was closed. We were already checked out and the system took our money. Where is the statement on AVE's website that says if our payment system fails you, your money will be tied up for days and you will get no product. Sorry.. All of us who posted here and the "open today" yesterday know how this works, and were kind patient and sympothetic. Until now.
And no, i'm not mad that i'm not getting any juice. It's good, bit I can live without it. I'm mad because my money was taken from me, the system failed and then I get scolded for it. Say what?
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Yes. This.
I was actually pretty OK yesterday when I ordered and was unsure of whether or not my order would be fulfilled. It wasn't until I saw a blanket message telling me that I likely ordered after the store and just didn't understand the nondescript was closed that I was made upset.
I would be 100% happy with a simple apology. "We are sorry, but due to some errors in our system, you didn't make it within the order limit. Our store opens again tomorrow at 8am when we will be accepting orders."
Even as a form message, that would have been better than the statement in the website.
Oh well. I'll just accept the apology I wrote and wait for the next time I might be able to order.
You know what, me too! I'm going to accept the apology you wrote and wait for the next time I can order too.
Love your attitude and you calmed my nerves. Still not happy, but hey it's a nice day here in So Cal, maybe I will ride my bicycle to the bank and see about getting my money out of pending status. Happy vaping.
Well, this whole thing is pretty frickin' lame. That message on the site didn't help much, either. I can deal with the auth but what a pain in the ....
The message on the homepage is misinformed. I can speak with certainty that the error messages we received were because authorize.net could not do it's handshake with AVE's server because it was throwing 500 errors. After my payment went through, I was able to view the homepage and the site was still showing the 'we're open' image.
Now I have a charge in my account, my pending order has been deleted from AVE's site, and my support ticket is being ignored.
I just had to cancel my debit card yesterday because I finally got hit with a fraud charge (my last AVE order was on Dec 27th).
I am understanding of their situation and know that their site was overloaded (everyone wants their boba's!). I am, however, quite annoyed at the response listed on the homepage today. It is flat out wrong and misdirects blame to the customers.
Now I have a charge in my account, my pending order has been deleted from AVE's site, and my support ticket is being ignored.
I just had to cancel my debit card yesterday because I finally got hit with a fraud charge (my last AVE order was on Dec 27th).
I am understanding of their situation and know that their site was overloaded (everyone wants their boba's!). I am, however, quite annoyed at the response listed on the homepage today. It is flat out wrong and misdirects blame to the customers.
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My order yesterday was just refunded, so at least that happened. I'm still waiting on a response on my support ticket.
After all that to place my order yesterday and all I have to show for it is a refund notice
I'm done with AVE. After almost two years of doing business with them I just can't take their crap any more.
They don't answer their help desk tickets, they can't manage their inventory, they can't keep their web site open, they can't keep your credit card info safe, they can't say what's in their liquid and now they can't even complete an order without screwing up.
I don't think these are the people I want to trust with my health or money any more. If any other retailer operated this badly they would have been out of business a long time ago. Lucky for Ben the juice is good.
I'm done with AVE. After almost two years of doing business with them I just can't take their crap any more.
They don't answer their help desk tickets, they can't manage their inventory, they can't keep their web site open, they can't keep your credit card info safe, they can't say what's in their liquid and now they can't even complete an order without screwing up.
I don't think these are the people I want to trust with my health or money any more. If any other retailer operated this badly they would have been out of business a long time ago. Lucky for Ben the juice is good.
Mine was refunded also, but still are NOT available to me according to my online bank. Are your funds available to you?
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