It was on a credit card and it still shows "pending" on my account so I'm waiting for that to resolve.
Regarding new message on AVE home page
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It was on a credit card and it still shows "pending" on my account so I'm waiting for that to resolve.
Imagine: You've decided to start a business making e-liquid, and even better, you later come to find out that you're pretty good at it. You come up with some ridiculously popular recipes, and before you know it, business is booming.
This is awesome! You can now make your living making e-liquid from home, and have the satisfaction of helping people stay off of cigarettes.
Word gets out, and vaping becomes more popular. More people are looking to try out e-cigarettes, and if they ever frequent a forum about them, they are going to hear about your infamous recipes at one time or another.
Hundreds of customers become thousands. Aw yeah! This is a dream come true, you have seemingly unlimited income from this enterprise that you've entered, and the money is flowing in! Ah, but wait, order... order... hundreds later....
How in the hell am I going to fill these hundreds of orders??? (Stress) Time to hire some folks.
I've got the wookies to help mix, now everything's all good. Oh, crap, out of flavoring again??? (Stress) Oh man, your supplier is out of the flavoring needed to make the recipes? (STRESS)
All right, this is just getting insane. You've got too many orders coming in, not enough flavoring/staff to cover it, and you're on your way to a stroke/myocardial infarction...
This doesn't just happen in a short time-span, rather, for years.
You know it's your responsibility to take care of your customers, and you will do so to the best of your abilities... after all, despite what some may think, you are still just a human being.
I understand people are frustrated, I get equally so. Do you believe that if it were you in his shoes, and this routine has been going down for years, do you think you would have the patience that Ben/Christie have shown in said duration? I know I wouldn't. Just something to think about.
This is awesome! You can now make your living making e-liquid from home, and have the satisfaction of helping people stay off of cigarettes.
Word gets out, and vaping becomes more popular. More people are looking to try out e-cigarettes, and if they ever frequent a forum about them, they are going to hear about your infamous recipes at one time or another.
Hundreds of customers become thousands. Aw yeah! This is a dream come true, you have seemingly unlimited income from this enterprise that you've entered, and the money is flowing in! Ah, but wait, order... order... hundreds later....
How in the hell am I going to fill these hundreds of orders??? (Stress) Time to hire some folks.
I've got the wookies to help mix, now everything's all good. Oh, crap, out of flavoring again??? (Stress) Oh man, your supplier is out of the flavoring needed to make the recipes? (STRESS)
All right, this is just getting insane. You've got too many orders coming in, not enough flavoring/staff to cover it, and you're on your way to a stroke/myocardial infarction...
This doesn't just happen in a short time-span, rather, for years.
You know it's your responsibility to take care of your customers, and you will do so to the best of your abilities... after all, despite what some may think, you are still just a human being.
I understand people are frustrated, I get equally so. Do you believe that if it were you in his shoes, and this routine has been going down for years, do you think you would have the patience that Ben/Christie have shown in said duration? I know I wouldn't. Just something to think about.
My pending charge is no longer pending, it was withdrawn from my account today. I did get a refund email but the money has not posted to my account. This is the worst experience I have ever had with a supplier and I've been ordering online from vaping suppliers for almost 2 years. I'm sorry your juice is not worth all this hassle to me or you. A better system needs to be in place.
i got my charges from yesterday refunded today. tried today with a prepaid card and it failed again, but took all the money off the card stating the address didnt match even though i registered the card. the way the website works and the credit card processor sucks. my first order of bobas went so smooth now its like pulling teeth to get some juice. hopefully AVE get their .... together, it plain ol sucks.
I sympathize with them and am understanding of the whole situation. What I don't understand though is why he had to go blaming customers when his website's failure is at fault.
That's another thing, what is it, exactly, that he is blaming on the customers?
I read the notice as: If you ordered and received an error message, it is because you ordered when the store was closed.
How is that blaming the customer? He is explaining why the error messages are there.
Exactly. The issue of the authorize.net charge communication and the ordering after closing are two separate issues, and only the latter was addressed in the message.
With all the hand-winging and griping going on, I wouldn't at all be surprised if Ben decided to wash his hands of this and go the Murdock route of making a batch once or twice a month when he feels like it, and selling it to a reseller so they can deal with the headaches, particularly if he has indeed had health problems like I have seen references to. That's what I'd do if I were in his shoes.
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I agree. It's not my fault the charge could not be communicated to the servers. It's not my fault my money was taken and the order went poof. I just want my refund as the email stated or the juice. I am sympathetic and would not want to be in their shoes or suffer a heart attack at such a young age. I'm sorry they are under pressure. But I was made to feel bad for making an order that did not completely go through when the store was open and that is just not right. Ok I feel like I'm beating the dead horse here. I'll stop now. Happy vaping people.
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But I was made to feel bad for making an order that did not completely go through when the store was open and that is just not right. Ok I feel like I'm beating the dead horse here. I'll stop now. Happy vaping people.
No one is trying to make you feel bad. Empathy and sympathy hold two separate meanings.
I'm not purely defending AV, as I said, I get agitated when I can't get an order in either. However, I find it to be a waste of energy to consistently complain, and I focus my attention elsewhere as I know that the folks at AV are doing everything they can to rectify the situation.
If my card got charged, and I didn't get an order, I'd be upset too. If I got my refund, my frustration would be sated, and I'd just try and re-order the next day. What I wouldn't do, however, is light a torch and write numerous posts on something that is an already known issue, and attack the vendor because I believe he is blaming me for the problem at hand.
As stated I realized I was beating a dead horse and your point is well taken. However my statements are no different then the way I was attacked by AVE statement. We are having a conversation about our experience. I have not left bad review all over the web and will not do so. My money was taken, order did not go through, store still open. Thats the story. No huge attack, sure some complaining with my fellow vapors, but thats it. We all complain sometimes. Anyways, happy vaping.
Ahh....I see the issue now Levitas. You believe this is what happened....that orders were made after the store closed.
But, that's NOT what happened.
You see, if you go to AVE when they're closed and try to order something, it won't allow you to. It gives you the "Sorry closed now" splash screen.
What happened Tuesday morning, is that the store was open, orders processed through the card company, and due to high traffic the card company was unable to communicate back with the store....so instead of getting a "success" splash screen back at AVE, many folks got a "Merchant error" screen at the card company...saying the transaction was approved but they couldn't tell AVE....but sent them an email... and suggested you do the same. Then back on the AVE site, the store is still open....but your invoice was kinda wonky.... cart still had items, order was there but had a "pay invoice" option.....and then we got an "Order Confirmation" email from AVE.....
AFTER all that...the store closed.
Then, we all started wondering what happened? Will we get our orders? We were charged (hold on funds placed on accounts) and got an email......but that wonky invoice thing, needing to be paid....and the merchant communication error.....Hmmmmmm. So we started chatting here.
Then today....message on AVE seems to blame us....although it didn't read this way, it came across as "It happened because you ordered after the store closed, Duh, it's supposed to work that way"....and....if you had any suspicions about card number theft....well, you should have taken steps before you placed the order.....
Both comments implied the customer was at fault....1 for being a dumbass and ordering when the store was closed and the other for not using a cloaked CC# or whatever.
Wasn't the case.
Even if that were the case, nothing will change what happened yesterday, and steps are being taken to resolve the issues (i.e. refunds, etc.)
Again, I still don't think the message to be pointing fault at the customers in a derogatory fashion. I see it as they had an overload of tickets come in about the same issue, so they posted the reasoning for the error to help explain before they got another 100 tickets. Perhaps a little more candy-coated words could have been utilized, perhaps I am just desensitized by it from working at a machine shop for years, lol.
Again, I still don't think the message to be pointing fault at the customers in a derogatory fashion. I see it as they had an overload of tickets come in about the same issue, so they posted the reasoning for the error to help explain before they got another 100 tickets. Perhaps a little more candy-coated words could have been utilized, perhaps I am just desensitized by it from working at a machine shop for years, lol.
AVE was simply allowing the free market to manifest itself the best it could, and now we see why the free market never has and never will exist. Free market =/= free enterprise. It must have regulations or it self destructs. I dont about the rest of you, but I studied economic theories, so this has been highly entertaining to watch. Personally I prefer national socialism, and nothing ensures a successful business model like the exclusivity of perimeters. It is either that or it goes full blown capitalist, and they present and IPO and start paying off politicians.
No, it's not what happened to *you* (and me and others as well, of course) yesterday.
I read the message on the website, realized that it didn't apply to me or my circumstance, and went about my business.
The exact thing that the message refers to happened to me this morning when I decided to try again...sometime from the time I started my order to the time I clicked the checkout button, capacity was reached, a switch was flipped somewhere, and the store was closed in the midst of me placing an order. I checked my account on the site, and it showed an order number with the dreaded not paid for status. I'm sure this issue was experienced by numerous people in addition to the authorize.net communication snafu that many of us experienced.
It's likely that the message on the website was an explanation for the folks that had an experience like mine this morning. The refund email addressed the issue with the authorize.net problem yesterday. Two different situations.
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Yes, it was what happened to me. Maybe not you.
The store was OPEN after I placed my order, got the merchant error, and went back to the site to check my invoice. The store closed AFTER that.
So yes, what I described above happened to me.
I see this morning that the message on the AVE homepage has been changed. Worded much better, and reflects my statements above. Communication error. Had nothing to do with ordering after the store closed. (Which in my case, did not happen)
I know it's frustrating...but this is a good problem to have! Demand for your products so high you have troubles processing it. Handle it right and grow your business....it's an opportunity many who run small businesses would love to have. I know I would.
I know it's frustrating...but this is a good problem to have! Demand for your products so high you have troubles processing it. Handle it right and grow your business....it's an opportunity many who run small businesses would love to have. I know I would.
I agree....it's gotta be tough when you're running a small business that wants to grow all of a sudden.
It's especially frustrating with this particular business....to grow it in order to handle this capacity demand.....takes $$$. So, normally you invest the required $$$ to grow your business....meet demand and are now operating at a new level....it's the normal progression of a successful business.
However.....Investing more money is quite a gamble right now....with the pending FDA stuff....who knows....it may become illegal for you to sell your #1 product! That invested money goes "POOF"......so what do you do?
It's especially frustrating with this particular business....to grow it in order to handle this capacity demand.....takes $$$. So, normally you invest the required $$$ to grow your business....meet demand and are now operating at a new level....it's the normal progression of a successful business.
However.....Investing more money is quite a gamble right now....with the pending FDA stuff....who knows....it may become illegal for you to sell your #1 product! That invested money goes "POOF"......so what do you do?
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