Started on 12/3/12
I read the reddit FAQ and starter guide, read about the wonderful recommendations of smokeless image and how good the volt was. I tried to order, but was shown as out of stock, contacted customer service asking when it would be back in stock, got told they had them but their website was experiencing problems and it should be fixed soon.
Few days later I noticed it was back in stock, ordered right away, I ordered the pro starter kit with some blank cartos and was really excited. when my package came, It was missing the PCC completely, they sent me a rainbow instead of black batteries. Ok, mistakes happen, I contacted customer service, told them the problem, they got back to me a few days later, then a few days later sent the PCC and a black battery.
Over a week after I ordered I get what I had paid for, my PCC had finally come, but it wont charge my manual battery. Contact customer service again, few days pass, hear nothing, send another email, get a reply a few days later, telling me they forwarded it to their boss and Ill be hearing from him that day. Day comes and goes, four days pass and send another email, they apologize and say theyll send me another pcc and battery.
Almost 4 weeks have passed and I still dont have a working setup from smokeless image. I sent an email to customer service again, telling them that I still have the same problem and now almost 30 days later, after all the headaches, problems and completely disgusting customer service, I give up. I guess they have to since they never replied back to me.
I read the reddit FAQ and starter guide, read about the wonderful recommendations of smokeless image and how good the volt was. I tried to order, but was shown as out of stock, contacted customer service asking when it would be back in stock, got told they had them but their website was experiencing problems and it should be fixed soon.
Few days later I noticed it was back in stock, ordered right away, I ordered the pro starter kit with some blank cartos and was really excited. when my package came, It was missing the PCC completely, they sent me a rainbow instead of black batteries. Ok, mistakes happen, I contacted customer service, told them the problem, they got back to me a few days later, then a few days later sent the PCC and a black battery.
Over a week after I ordered I get what I had paid for, my PCC had finally come, but it wont charge my manual battery. Contact customer service again, few days pass, hear nothing, send another email, get a reply a few days later, telling me they forwarded it to their boss and Ill be hearing from him that day. Day comes and goes, four days pass and send another email, they apologize and say theyll send me another pcc and battery.
Almost 4 weeks have passed and I still dont have a working setup from smokeless image. I sent an email to customer service again, telling them that I still have the same problem and now almost 30 days later, after all the headaches, problems and completely disgusting customer service, I give up. I guess they have to since they never replied back to me.
have you checked your spam/junk folder for responses? Please feel free to email me directly to work out an exchange or refund in full including your shipping cost. You can reach me
