Returns to Liberty Flights - Any Experiences?

[VWFringe]

30 ml bottles rec'd from Liberty Flights - two of four leak due to poor injection molding.

After two emails I was told I need to return them. They cost fifty cents and I am unwilling to pay for shipping. Should pictures and a video clip posted on youtube suffice, or should I just take my business elsewhere, and any suggestions for a west coast distributor would be appreciated.

Thank you for your opinions,

afraid i'm gettin' worked up over nothin' - just don't like the idea they "knew" they had bad bottles and decided to externalize the costs like Exxon, Shell and BP.

 

[Iluvthearmy]

Never had to return, but I had a riva kit with a bad cone. They had me place an order with a message he gave me to post and it was sent out a.s.a.p. no charge. Hopefully you just got a bad representative or something because my experiences with customer service there was pretty good.

 

[VWFringe]

k, i just left a full and detailed voice message, see what happens over the phone.

decided to go ahead and try using one of them, "what could happen?" leaked all over my slacks pocket in Church, almost passed out from the nicotine.
got home and looked at the other one, not only was the injection molding around the mouth bad on the bottle and drip-tip, but the whole bottle top has a crack around the neck.

is it normal for a place like this to require return shipment for low cost items? how does that work for people here?

 

[ChipHead]

I had a very bad experience with LF with RIVA batteries. They knew they had a bad batch but wasted a lot of my time mailing stuff back and forth. Their customer service was good but their attitude was focused on the fact of getting the defective product back so they could get a credit from their supplier and they didn't seem that concerned with the grief the customer was going through. They have forever lost me as a customer.

 

[JWebb]

I have order tons of 30 ml bottles from Libertyflights and never a problem, call them or email and they have good service. Get used to spending money on returns for batteries, attys etc, it goes with the territory.

 

[Beans]

My mom received a few Rivas that went bad after 3 months. 1 month past LF warranty. They sent her 2 new batts out ASAP. She did pay for the return postage but received a credit. That was beyond anything I expected. Perhaps they would extend you the the same credit if you asked. Unfortunately that's the price we pay doing business on line. Sorry for your bad luck.

 

[VWFringe]

i appreciate the good and the bad responses, i'll reserve judgement for whether or not they return my call, and how that goes.

and i'll look through the user feedback forum to help me decide on future places, instead of just locality, i mean since they're here for me to read...Doh!

 

[db13berry]

I suggest you send Ty an email at Ty@Liberty-Flights.com.

LF has always taken care of me. I have had two issues with hardware and each time they have shipped my replacement and enclosed a prepaid return sticker for my bad equipment to put in the envelope and send back to them. Costs me nothing.

 

[VWFringe]

Someone called me back and said they usually require return but for something like this he could authorize a credit, so i'll order from them again and call when i have problems instead of using emails.
thx,