Like David said, you don't actually have to dig up any receipts and try to calculate your reward points balance. We have a copy of the database from the old website and can look up your old account ID and transfer the rewards, you just have to let us know what your new and old IDs are.
Again, I apologize for not being able to transfer the customer data. I could have transferred all of it if it weren't for the fact that I don't have contact with the developers of the old site, so I couldn't get the algorithm from them to decrypt the passwords. For security reasons, we couldn't transfer everyone's accounts without passwords, else we would run the risk of people being able to access others' accounts. The only other option was to give everyone random passwords and then make them go through the process of resetting them to create a new one, which would be almost as much of a pain as creating a new account. We opted to give out reward points in exchange for creating a new account instead, and manually transferring reward points upon request. It's not ideal for anyone, including for us to have to do thousands of account lookups for reward transfers, but it was the best we could do considering the situation.
I hope you decide to stay with us, but if not, we will always wish you the best on your ecig journey. In the end, what's important is that you are happy and hopefully tobacco free.
If you have any suggestions, please let us know what we can do to improve. Customer satisfaction is and always will be a top priority. While I'm not customer service, I am here to improve your experience with ordering from us, and I am trying out the products and giving suggestions there as well. I also read the forums pretty frequently and relay things back to David, both positive and negative, so that we know what we're doing right and what we're doing wrong.
I hope you decide to take David up on his offer and send him a PM, I'm sure he will do whatever he can to make it right for you.
