Rolled the dice.

[Symbiotic Biorhythms]

I was looking to order the Innokin iTaste V3 (VV, VW, Ohm checker, etc) but since it is only 800mah I was concerned with the longevity.

I found the Apollo 1200mah VV eGo, and even though it is only VV and does not read cart/atty ohm, I figured it was a better bet to last a full day and it is the same price as the iTaste.

I received the 1200mah unit today, and right out of the box it had issues. The right side of the lcd screen didn't display characters, and the screen also flickered intermittently. So, bad lcd screen, and bad wiring right out of the box.

I went to the website to contact customer support, the site said that the live chat was the quickest option, so I started a chat.

15-20 minutes later someone connected. I explained the issue, and provided pictures for my now 1 1/2 hour old unit. They said they would replace it, and all I had to do was;

Print out a form they would email me
Fill it out by hand (with all the info I had just given them digitally)
Take said form and my ecig to the post office
buy myself a padded envelope or box
Put the printed out, hand filled redundant form and faulty unit in the packaging I had to purchase
Pay for shipping
Wait for them to receive it, and then they would send me a replacement unit.

I know it might sound crazy, but A) I don't have a printer, and B) I really think it's crazy that I would have to pay for packaging and shipping for a refund/replacement of a malfunctioning product.

It seems like it would make more sense to send a replacement unit, with a return package slip.

So in the end, with shoddy products and wacky support, I decided to just chalk it up to a $ loss. I rolled the dice, and I lost.

 

[IronHorse]

I'm sorry to hear that you had a bad experience...The reason Apollo has the return policy in place that they do is because in the past people have claimed to have a faulty device and they have sent a replacement and the person requesting the replacement never sent the allegedly faulty unit back. Unfortunately a few dishonest people are responsible for the way things are done now. It is important for Apollo to receive faulty items back so they can investigate and bring these issues up at the manufacturing level. Having hard copies of paperwork may seem redundant but those papers have to go to different departments as well.
Again, I'm sorry you experienced this and hope you won't let it determine your overall opinion of Apollo...