Don't really like doing this type of post but from having a look about it seems the vaping community tends to try and protect newbies so I thought I'd share some negative experiences I had with a vendor as a heads up for anyone thinking about using them.
When I started the whole vaping thing the first site I bought from was ......... and to be fair up until I had a problem Darren did respond to my queries in a quick, polite and timely fashion. That was until I had an issue.
The first problem I had was with a batch of vision ego's I bought from there. I'd previously ordered 15 and all of the items that arrived were in a vision box and had long wicks, my partner then started vaping so I ordered another 15 of exactly the same item for her. We were sent short wick versions in unmarked boxes which quite frankly were terrible. Compared to the first batch I received there was no comparison at all, i'd go so far as to say if these were the items I'd first received not only would I not have re ordered I'd probably still be smoking.
So I emailed Darren asking why I received different items and there was no response. I waited a day or two then I filled out the enquiry form on the website with the same question. The reply given was that the item I had ordered was on offer and I had received exactly what I had ordered. Double checked my invoices and I'd definitely ordered the same item so I forwarded a copy of them explaining what i'd done, no response. This was about 2 weeks ago and still no response.
If that wasn't bad enough I decided to give them another chance (mainly because of price) and ordered 2 of the new vision spinner batteries. The 650 mah one is fine, it's actually a really good product but the 1300mah one arrived with the button pushed virtually inside its case. I ordered 2 so I know exactly what it should look like but this is clearly broken, everything else in the packaging is fine and I find it hard to believe it was damaged in transit.
So I email again. No response. Fill out the web from. No response.
Company seems to be good when you're a prospective buyer but suddenly have no time when something goes wrong. YMMV and I feel I've pointed out some good things about the vendor here but not responding to your customers problems is poor form.
When I started the whole vaping thing the first site I bought from was ......... and to be fair up until I had a problem Darren did respond to my queries in a quick, polite and timely fashion. That was until I had an issue.
The first problem I had was with a batch of vision ego's I bought from there. I'd previously ordered 15 and all of the items that arrived were in a vision box and had long wicks, my partner then started vaping so I ordered another 15 of exactly the same item for her. We were sent short wick versions in unmarked boxes which quite frankly were terrible. Compared to the first batch I received there was no comparison at all, i'd go so far as to say if these were the items I'd first received not only would I not have re ordered I'd probably still be smoking.
So I emailed Darren asking why I received different items and there was no response. I waited a day or two then I filled out the enquiry form on the website with the same question. The reply given was that the item I had ordered was on offer and I had received exactly what I had ordered. Double checked my invoices and I'd definitely ordered the same item so I forwarded a copy of them explaining what i'd done, no response. This was about 2 weeks ago and still no response.
If that wasn't bad enough I decided to give them another chance (mainly because of price) and ordered 2 of the new vision spinner batteries. The 650 mah one is fine, it's actually a really good product but the 1300mah one arrived with the button pushed virtually inside its case. I ordered 2 so I know exactly what it should look like but this is clearly broken, everything else in the packaging is fine and I find it hard to believe it was damaged in transit.
So I email again. No response. Fill out the web from. No response.
Company seems to be good when you're a prospective buyer but suddenly have no time when something goes wrong. YMMV and I feel I've pointed out some good things about the vendor here but not responding to your customers problems is poor form.
