Shout out to Halo Customer Service

[Halofan2013]

I had to contact Halo support for a very minor issue I was having and they took care of it quick, fast and in a hurry!. Just wanted to post another positive customer service review. I really appreciate that they took care of my issue and did it fast. It makes me feel like a valued customer and not just another random person buying stuff from their website. I've spent quite a lot of money getting all my vape gear and liquid setup with Halo (as many of us in this sub forum have done) and it's great to know that they aim to please and retain their customers.

I've been treated worse by some places that I've go to in person! Crazy...

Awesome job Halo!

 

[Seapup]

Every time I read stuff like this, I feel like I got ripped off. I haven't had the pleasure of their customer service experience because my Halo gear won't quit on me.

 

[AngiBe]

Great post and its awesome to hear the good news. As we know w/anything, if something goes wrong, people will shout it from roof tops. If its good, some peeps keep it to themselves.

Love Halo, Halo Love

 

[Boston Vapah]

I had a great experience with them just this past week. I didn't have to deal with an automated phone system, the person on the phone was pleasant and dealt with my problem fast and easy

I go to local stores and the "kid" behind the counter seems offended that I'm actually in there making a purchase which really pushes my buttons

 

[wheezal]

while my first experience with Halo Cs wasnt that great...i'd be more than interested to see how they have improved in recent weeks.

i imagine the automated phone system has a gaunt English voice that greets you, comforting, but not snooty. with aspirational messages while you hold for the next available operator, along the lines of "we hope you have a great day, and we love you more than your brother who did in fact steal your vintage Boba Fett figure in 1981. if you keep holding, we'll tell you where!" yes....progress is a wonderful thing.