SI Customer Service Strikes Again!!

[Staceylt40]

I sent an email to CS because my silver battery I got last week just hasn't worked right since I got it. It whistles and has an airy draw. But I also had ordered a PCC and a Volt case (both purple), but really did not have a use for them. I asked if I could exchange them for batteries as well. Heather emailed me back today and said YES!!!!!!!!! Woohooo!!! Of course I have my replacement silver coming with an additional sky blue and yellow and a sweet sampler for basically an even exchange.

Smokless Image, Volt, Imagine, Heather and Customer Service all ROCK!!!

 

[Imagine]

Awesome glad to hear it!!! Heather is actually the first of the CS reps we have invited to visit us here at the forum she should be making her first appearance this week

I sent an email to CS because my silver battery I got last week just hasn't worked right since I got it. It whistles and has an airy draw. But I also had ordered a PCC and a Volt case (both purple), but really did not have a use for them. I asked if I could exchange them for batteries as well. Heather emailed me back today and said YES!!!!!!!!! Woohooo!!! Of course I have my replacement silver coming with an additional sky blue and yellow and a sweet sampler for basically an even exchange.

Smokless Image, Volt, Imagine, Heather and Customer Service all ROCK!!!

 

[Staceylt40]

Awesome glad to hear it!!! Heather is actually the first of the CS reps we have invited to visit us here at the forum she should be making her first appearance this week

Awesome! I can't wait to thank her personally. )

 

[Amethyst_Star]

Cool! She, along with Tyler, helped with my exchange, too!

Awesome glad to hear it!!! Heather is actually the first of the CS reps we have invited to visit us here at the forum she should be making her first appearance this week

 

[capt.n.coke]

Good morning, I just wanted to give a shout out to SI CS as well.

I had ordered a couple of batts and after a couple of days one of them just suddenly died. Okay, no big deal, stuff happens.

So I contacted SI CS and then quickly sent me a replacement. When I received that, I pulled it out of the box and put my current carto on it. When I hit it, the light would light up but there was no power going to the carto. I obviously tried a few different cartos etc. to no avail.

This seemed like somewhat of an astronomical possibility to me, two dead batts in a row. I sent both dead batts back to SI, and they quickly sent me replacements!

So thanks again SI CS! New batts are working fine.

-C

 

[rave]

Good morning, I just wanted to give a shout out to SI CS as well.

I had ordered a couple of batts and after a couple of days one of them just suddenly died. Okay, no big deal, stuff happens.

So I contacted SI CS and then quickly sent me a replacement. When I received that, I pulled it out of the box and put my current carto on it. When I hit it, the light would light up but there was no power going to the carto. I obviously tried a few different cartos etc. to no avail.

This seemed like somewhat of an astronomical possibility to me, two dead batts in a row. I sent both dead batts back to SI, and they quickly sent me replacements!

So thanks again SI CS! New batts are working fine.

-C

Hey! A fellow Hoosier!! YAY!!

That is a crazy coincidence! I have an insane number of batteries from Smokeless Image - just in case of the Zombie Apocalypse. Haven't received a dud yet.

 

[C00KI3M0NST3R]

Wow! Why have I not noticed this thread before?
I'm so glad I could help you all out! It's gratifying to hear everyone's wonderful comments about us! Thanks for being great!