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SMOK GX350 battieries problem

Discussion in 'New Members Forum' started by Requital, Jan 10, 2018.

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  1. Requital

    Requital Full Member

    Jan 10, 2018
    Hi, recently I bought a new mod SMOK Gx350 and also I bought some Sony vt5 18650 batteries for it. The problem is that my battery door won't close because it seems that batteries are slightly too high. What can I do?
     
  2. Topwater Elvis

    Topwater Elvis Vaping Master ECF Veteran

    Dec 26, 2012
    Texas
    A couple things could be going on,
    Are your batteries authentic, bought from a reputable well known vendor?
    Do they slip into the battery slots easily or do they fit tight?
    The plastic tubes in the battery compartment are removable if needed.
    Are the shipping stickers still on your batteries? that small rectangle sticker can cause a battery to fit tight.
    All 4 batteries seem to be too tall or just 2?
    Be sure you install them in the slots in the correct + / - orientation.
    When new it does take some downward force to close the battery door.
     
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  3. Requital

    Requital Full Member

    Jan 10, 2018
    Yes they're authentic, bought from reputable vendor, they slip easily, It seem that 2 batteries are too high on the sides They're in the correct orientation. I actually closed it with force but the battery door is slightly bended on sides. I will post photos later
     
    • Optimistic Optimistic x 1
  4. Vapemesilly

    Vapemesilly Super Member ECF Veteran

    Mar 21, 2017
    Nevada
    If you bought the mod locally I would suggest taking it all back to them for them to look at. Something isn't right, obviously.
     
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  5. Requital

    Requital Full Member

    Jan 10, 2018
    I bought it online.
     
  6. Requital

    Requital Full Member

    Jan 10, 2018
    I contacted SMOK support via e-mail I'm waiting for their response.
     
    • Optimistic Optimistic x 1
  7. Topwater Elvis

    Topwater Elvis Vaping Master ECF Veteran

    Dec 26, 2012
    Texas
    Post a couple pictures of your batteries out side of the device too.
     
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    • Agree Agree x 1
  8. Requital

    Requital Full Member

    Jan 10, 2018
    Photos: https: //imgur.com/a/6O13p (delete the space)
     
  9. Topwater Elvis

    Topwater Elvis Vaping Master ECF Veteran

    Dec 26, 2012
    Texas
    Someone more tech savvy will have to help with the photos, I can't get them to work, blank black boxes is all I get.
     
    • Agree Agree x 1
  10. Requital

    Requital Full Member

    Jan 10, 2018
    https://i mgur.com/a/6O13p here is the link, delete the space
     
    • Like Like x 1
  11. Baditude

    Baditude ECF Guru ECF Veteran

    Apr 8, 2012
    Ridgeway, Ohio
    [​IMG]
    [​IMG]
    [​IMG]
    I got the pics for him.

    It's hard to know for sure from pics, but from what I can tell those look like legitamate Sony VTC5 batteries.
     
    • Agree Agree x 1
  12. Topwater Elvis

    Topwater Elvis Vaping Master ECF Veteran

    Dec 26, 2012
    Texas
    Nothing but blank black boxes for me, no matter what I try.

    The battery door should close firmly, but shouldn't be so difficult it bends or deforms any part.

    Baditude got one to work, but it doesn't show anything out of sorts & not clear enough to determine anything.
     
    • Agree Agree x 1
  13. Baditude

    Baditude ECF Guru ECF Veteran

    Apr 8, 2012
    Ridgeway, Ohio
  14. Beamslider

    Beamslider Vaping Master Verified Member ECF Veteran

    May 29, 2017
    San Francisco
  15. Requital

    Requital Full Member

    Jan 10, 2018
    [​IMG]
    ^ It's bent a little It looks like It is not closed.
    [​IMG]
    There's a space between the door and the box, You can see the side battery, on the other side its the same
     
  16. Topwater Elvis

    Topwater Elvis Vaping Master ECF Veteran

    Dec 26, 2012
    Texas
    I'd start the return / refund process to wherever you bought it, doesn't look right to me.
    It is designed to run on 18650 cells, if they don't fit there is nothing you can do, seems a manufacturing flaw and a matter of smok QC.
     
    • Winner Winner x 2
    • Agree Agree x 1
  17. Requital

    Requital Full Member

    Jan 10, 2018
    Alright then. Thank you all for help!
     
    • Like Like x 1
  18. suprtrkr

    suprtrkr ECF Guru Verified Member ECF Veteran

    Hi and welcome. Yes, I think I'd return it if you can.
     
    • Like Like x 1
  19. BrotherBob

    BrotherBob ECF Guru ECF Veteran

    Dec 24, 2014
    Sunnyvale,CA,USA
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