Ha no need to change it on my account maybe it was just how it struck me it would make a interesting thread ( dose my avatar look like a ick ;-)
Here is some info I found on a different thread
The First SMOK Customer Service Center in USA
Good news!.
We are very excited to announce that SMOK has set up a customer center in united state.
to handle the aftersale service for XPRO M65 and XPRO M80 plus..
These two items are covered by the manufacturer's warranties,within 3 months of purchase,we will
repair or replace any device that is deemed to have manufacturer defects. We do not replace.
the device which with artificial damage..
All warranty issues for products purchased through distributors and independent resellers are.
the responsibility of that party and not handled directly through SMOK. Please contact your.
vendor for replacement first, if they rejected to handle it. Please send an email to
quality@smoktech.com with your vendor's information, we will mark them into the blacklist and
consider suspending the future cooperation. You can follow the below instruction to send your.
defective device for repairing or replacement; .
1. .It is your decision on which carrier to use and also your expense.
2. .Please note that packaging and package tracking are your responsibility..
3. .Please send the device with a pre-print return shipping label in the packaging..
4. .Please send the device with a receipt included to prove that your device is still.
. .under 3 months warranty..
5. .Please allow 2 weeks for us to process your return..
Customer Center address :
3900 valley blvd suite C.
Walnut ca 91789.
Attn:: SMOK customer service center.
Your satisfaction is extremely important to us.SMOK will always be here to stand by its products.
and resolve any issues to the best of our capabilities..