Smok Quantum Upgrade Problems

[BK_Malik]

Hey Everyone,

Just got a smok Quantum today and I can't get it to upgrade with my Android phone. I have the vaping Tour app downloaded, Bluetooth is on on both devices, opened the app and My Vaporizers, scanned for the mod, clicked upgrade and it's stuck on a greyed out "Confirm Upgrade". Any help or suggestions would be appreciated. Thanks!

 

[Rickajho]

Is the mod showing up on your phone under BT devices? Did you link it first? The app won't do that for you.

 

[BK_Malik]

It's just a mess. I'm trying to pair the Quantum to my phone and it won't. When I click on it and enter the 6 0's for the password it won't connect and it's right next to my phone.

OK, finally go it to pair. Now back to the app, it found the mod on the scan, clicked upgrade, and wala back to the greyed out confirm and upgrade.

 

[Rickajho]

The only other thing I can think of is a bad download. Have you tried downloading the app again? Our wi-fi to phone functionality can drive me crazy some days, just trying to get web sites to do a complete page load.

 

[BK_Malik]

The only other thing I can think of is a bad download. Have you tried downloading the app again? Our wi-fi to phone functionality can drive me crazy some days, just trying to get web sites to do a complete page load.

Just downloaded for the fifth time and still can't confirm the upgrade. Devices are paired but the upgrade box keeps showing up greyed out.

 

[Mike Sisco]

Hey Everyone,

Just got a Smok Quantum today and I can't get it to upgrade with my Android phone. I have the Vaping Tour app downloaded, Bluetooth is on on both devices, opened the app and My Vaporizers, scanned for the mod, clicked upgrade and it's stuck on a greyed out "Confirm Upgrade". Any help or suggestions would be appreciated. Thanks!

I tried the OTA upgrade on my iphone and now, the dang thing won't power on at all ... It's driving me nuts because I wanted the thing pretty badly ...

 

[BK_Malik]

I tried the OTA upgrade on my iphone and now, the dang thing won't power on at all ... It's driving me nuts because I wanted the thing pretty badly ...

Sorry to hear that Mike. The upgrade still doesn't work and of course eFun.top won't respond and Madvapes who is supposed to be Smok's US warranty service supplier won't respond either. Sorry to hear about your mod, you should call Madvapes for service. My problem isn't as bad as yours , at least I can still use the mod on wattage even though that sucks because I bought it to use on temp control. You should call Madvapes and see if you can get your's replaced. I need to call them about the app too.

 

[SteveS45]

There is another thread running on this same or similar issue where I posted some info that might help.

Good Luck

Smok Quantum won't turn on after bluetooth firmware update

 

[BK_Malik]

There is another thread running on this same or similar issue where I posted some info that might help.

Good Luck

Smok Quantum won't turn on after bluetooth firmware update

Thanks a lot SteveS45!

 

[SteveS45]

No problem @BK_Malik I hope you figure it out because I hate to hear someone bricked a device. Let us know if it was helpful.

Good Luck

 

[BK_Malik]

No problem @BK_Malik I hope you figure it out because I hate to hear someone bricked a device. Let us know if it was helpful.

Good Luck

Actually mine isn't bricked. I just can't upgrade with my Android phone because the app is broken. When I get to the confirm upgrade page the link is greyed out and if I try to use the usb option the page is blank.

 

[SteveS45]

One of the things mentioned was did you extract the Zip file? You need to have a Hex file to do the upgrade so it will never see you have an update if you do not have it in the correct directory.

 

[BK_Malik]

One of the things mentioned was did you extract the Zip file? You need to have a Hex file to do the upgrade so it will never see you have an update if you do not have it in the correct directory.

Instructions please?

 

[SteveS45]

The instructions you are asking for is in the link I provided in the other thread. But the download will be a compressed file you must extract. Do you have a Hex file in the folder you downloaded it to? Most probably is not a self extracting Executable.

 

[BK_Malik]

One of the things mentioned was did you extract the Zip file? You need to have a Hex file to do the upgrade so it will never see you have an update if you do not have it in the correct directory.

I installed the app from the google playstore not from a download so I don't know what to do from there.

 

[SteveS45]

So once you have the App you need the upgrade file. Hold on and let me see what I can find out for you.

 

[SteveS45]

So you have paired the phone with the MOD by enabling Bluetooth? Right?

 

[SteveS45]

Quantum - SMOK® Being with you for all great vaping time!

1. After starting up, fast press the power button 3 times with less than 2 seconds, the screen will display all menus. Choose the “Bluetooth ”, wait for 2.5 seconds or press and hold down the power button to enter submenu：You should select “YES” by pressing the Up or Down button.

2. After connecting the phone APP (vaping tour) with Quantum by Blueteeth function, please operate as the following interfaces, select “UPGRADE”, “OTA UPGRADE”, “CONFIRM AND UPGRADE” sequential.

3. Please be patient and wait for about 3 minutes to complete the upgrade; and then it will auto restart, you can enjoy vaping immediately.

 

[SteveS45]

If you have the latest firmware there will be no option to install it. You might be pizzin in the wind trying to update a device that is already updated to the latest firmware.

 

[BK_Malik]

There is another thread running on this same or similar issue where I posted some info that might help.

Good Luck

Smok Quantum won't turn on after bluetooth firmware update

Thanks a lot SteveS45!

So you have paired the phone with the MOD by enabling Bluetooth? Right?

Yeah, I did that before opening the app.