smoke liberation customer service

[Kendra]

I heard Greg was okay, just non-responsive to customers now. Someone here talked to him tonight and he's perfectly fine. Theoretically, there's no real reason why he hasn't responded except that he hasn't felt like it, I guess.


I really really hate doing this here, but I've written Greg from Smoke LIberation a few times since I got my starter kits and haven't rec'd a response. He was great when I wanted to order them and expedite shipping. Really really helpful and friendly. But, I have two batteries that don't work. I actually thought I only had one battery that doesn't work, but I just tested them all and two of them don't work at all-- they light up but they don't connect with the atomizer.

So, is he known for being responsive to customers' problems or not? Thanks, all. I wrote him through my email, cust. support, and I pm'd him here. Nothing.

 

[ZambucaLu]

It's funny that I was just wondering where Greg was myself. He usually pops in at some point....but it seems like I haven't seen him in a while. Weird

Anyhoo...you might try posting on his forum. He might be more apt to see a question to him there than here. Just a thought.

Lu

 

[Kendra]

I didn't realize that each supplier even had their own forum. Thank you-- I posted there.

 

[ZambucaLu]

I didn't realize that each supplier even had their own forum. Thank you-- I posted there.

A lot of people don't. And you're welcome

It's his forum...he should see it there! lol

Lu

 

[Kendra]

A lot of people don't. And you're welcome

It's his forum...he should see it there! lol

Lu

Well, in an ideal world, then, he'd answer it after he sees it! (He hasn't yet, though.) Thanks again.

 

[LaceyUnderall]

Usually I hear from Greg, but I haven't this week so I hope he is ok. No response is not like him.

Tonight we have a suppliers conference call and if he is on, Kendra, I will let him know that you are on the hunt for him.

 

[Kendra]

Usually I hear from Greg, but I haven't this week so I hope he is ok. No response is not like him.

Tonight we have a suppliers conference call and if he is on, Kendra, I will let him know that you are on the hunt for him.

Thanks very much. Yes, I would like to think that there is something going on (not too horrible) rather than him just not responding purposely!