smokless image

[Mroutlaw]

hello im in port st lucie and i still havent heard anything from smokless image yet

I haven't seen imagine on the forum yet, did you send a pm or post in the SI subforum


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[Bullette the Cowdog]

hello im in port st lucie and i still havent heard anything from smokless image yet

Dang.
Has your credit card been charged?--Bullette on the Treasure Coast here.

 

[Mroutlaw]

It's probably already shipped


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[michael1961]

yes it has a 60 bucks

 

[ancfm95]

I also just placed an order an did notice my confirmation e-mail took an extra day to arrive, but my order is on its way. Thanks for the heads up.

 

[drummerskey]

I have ordered 4 times in two weeks and everything has arrived without issue but as everyone else has said.......I was told that there was a glitch with the software. Everything arrived for me within 3-4 days but it went from processing to completed.

What may help you is on your order (in your account), you can click the tracking number and it will tell you what latest information USPS has.

 

[Teedy333]

I've spent all day reading up on all the different types of ecigs and I had finally decided to try the volt starter set...after reading this thread I'm thinking I should try another company...

 

[Mroutlaw]

I've spent all day reading up on all the different types of ecigs and I had finally decided to try the volt starter set...after reading this thread I'm thinking I should try another company...

They have been shipping, just having an issue with the notification system. The customer service is always stellar. Imagine, who is one of the people who works there is on the forum every day answering questions and helping people.


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[drummerskey]

I did the same reading and they were highly recommended. I just started vaping and I am quite happy with my purchase......so much so that I went back and bought three more times in a week and a half. Get the Pro Starter.

The other stuff looked complicated to me and the Volt has been great. I had no plans to quit smoking actually and with the Volt, no analogs for over a week. I had one issue, they responded within a day and fixed it immediately. I dont work for Smokeless Image

 

[Gehrke09]

Ego twist real good starter piece

 

[kiwivap]

Did you pm Imagine?

yes it has a 60 bucks

 

[kiwivap]

They are a good company. Stuff is being shipped, but the emails letting you know they are shipped got glitched. Edit: The op has posted on the SI forum - so hopefully he'll get sorted.

I've spent all day reading up on all the different types of ecigs and I had finally decided to try the volt starter set...after reading this thread I'm thinking I should try another company...

 

[1st Officer]

I've spent all day reading up on all the different types of ecigs and I had finally decided to try the volt starter set...after reading this thread I'm thinking I should try another company...

The software glitch that Smokless Image has been experiencing has had little if no effect on their shipments it has only affected their automated notification of shipment. I have placed three orders in the last two weeks and all arrived in three to four days but two of them were during the software problems and I did not receive the notification of shipment, no big deal it's the receiving product that counts! I can tell you without reservation Smokeless Image is above reproach in both on time shipping and Customer Service. If they are suffering from anything it's a dramatic increase in business in the last month due to their stellar reputation here on the Forums. Hang in there and you will see, they will make it right if they already haven't done so.

 

[Wuzznt Me]

has anybody orderd from smokless image in the past 2 weeks?? i orderd 1 week ago and my order still hasnt shipped and i cant get in touch with any one there...they always had great c/s just wondering if they are still in busness...HELP

yes i have tried calling for days now and sent plenty of emails....how do i get image?? thanks for your help

hello im in port st lucie and i still havent heard anything from smokless image yet

Dang.
Has your credit card been charged?--Bullette on the Treasure Coast here.

yes it has a 60 bucks

Have you gotten a resolution yet? I'm sure it won't take much longer. Their CS has always been top notch. They're just running a little behind at the moment. I just got a refund from them yesterday myself.

 

[michael1961]

nope still waiting going on day 9

 

[hnyb0210]

Man, I just don't know what's going on. I've been watching this thread to see what happens for you. I placed an order on Friday & received it today, right on time.

 

[Wuzznt Me]

Wow. Guess everybody isn't having quite the good luck as some proclaim. Did you pm their rep?

 

[Mroutlaw]

Wow. Guess everybody isn't having quite the good luck as some proclaim. Did you pm their rep?

I PM'd SMokeless Image for the OP and I was told they have taken care of it and messaged him since he has 5 posts now


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[Porkchops]

I had a similar issue (regarding the confirmation that my order was shipped) a few weeks ago. I emailed and they replied the next day and gave me the tracking number and let me know that it was delayed. My last few orders with them arrived in 8 days, this one took about 2 weeks (although that was of no fault on SmokelessImage's part, as the tracking showed that it had left for the border about 2 days after I ordered it... Not sure if it was Canada Post or USPS that was slow/busy or something, but regardless, it arrived as ordered anyway - just a little later than expected.

 

[michael1961]

well after 9 days i got a tracking # they shipped it today yahhhhhhhhhhhhhhhhhh....