Smoktech issues

[Tunaphish83]

Has anyone ever dealt with Smoktech customer service? I purchased the Fury-S and noticed that my tank is kinda wobbly when its screwed all the way on and sometimes doesn't get a good connection with the battery. I took off the top cap and noticed that there is a plastic insert that goes in around the pin in the 510 connection and its cracked. Over the last month I have sent emails to both of the contacts they have listed and I have submitted feedback and have not heard from them once. I love the "Why choose us" part of their website...

Why Choose Us?

Number one Priority
Customer service and satisfaction is our number one priority

Easy Returns
When failures do happen, we are ready and you are covered by our warranty!

What a joke, I have never had such terrible customer service in my life.

 

[StrafeMalone]

Did you buy the Fury-S directly from SmokTech? If not I would say that you should get a hold of the supplier you got it from. I personally have never dealt with them and only own one SmokTech item.

 

[Tunaphish83]

No, I couldn't find where to order it on their website so I purchased it through sickvapes.net. I'll try and contact them, I just wanted to try and take out the middle man cause I know they are just gonna have to try and contact Smoktech for a replacement.

 

[Susan~S]

No, I couldn't find where to order it on their website so I purchased it through sickvapes.net. I'll try and contact them, I just wanted to try and take out the middle man cause I know they are just gonna have to try and contact Smoktech for a replacement.

You still have to go through the vendor you purchased it from. They are the one who has all your order details.