We have a 12 week old Sheppard/St Bernard mix.
First of all, I am so sorry about your little buddy.....I hope he heals up and is not traumatized by this.
But next, having been a dog owner and dog trainer for 40 years, i will tell you this: you do not ever let a young pup alone with other dogs, never. (agree with other poster who said to socialize...but you don't leave them alone, you are watching, supervising, watching body language, etc.) esp. when the other dogs aren't yours in same household.
this whole idea of "socializing" dogs in dog parks, etc. is dangerous and any GOOD trainer will tell you this. A young dog is just like a young child, they need your supervision and your protection.
There is no telling WHAT happened that between these 2 dogs on that day. I have one who is a little bit sqirrelly, i.e., he's 15 years old now and we have never been able to cure him of certain um, "emotional" problems, he had a rough beginnning as a homless dog out on the streets and to this day, he NEVER goes anywhere where he is not supervised by me. I can't totally trust him because he is a *fearful* dog. Fearful dogs fear bite and do weird stuff.
Well adjusted dogs tolerate it for longer than we might expect, and then they chastise the puppy with a quick snap or other semi-harmless reaction. Even if the puppy was a problem, and I don't know that it was, it may have been minding its own business, no dog should react by causing so much injury. Such a dog should not be in that place of work.
On the money! It seems that this boss has a dog that does NOT have a truly neutral disposition, therefore, that dog should be crated when around other dogs. Or left home. !!!!!!
That said, I gave up a long time ago on the idea that most people would be *responsible* dog owners, so I am just very careful where I take my dogs, etc.
Just remember that in a pack, their leader protects them.
Legally, yes, I would file a report. Because these things are good to have on file, should the owner's dog attack other dogs. That she was not generous enough to offer financial support for your dog's vet bills tells me she is not even a dog lover. I would be falling all over myself to help your pup had my dog hurt him! You can file a case in small claims court, and even if you don't win, you have put her on the spot and caused her to come to court to defend herself.
I had to do that with a groomer who fractured one of my dog's elbows while there. She claimed she had no idea how it happened but my vet told me otherwise. I did not win, because judge said no video cameras and no way to know for sure what happened, although he agreeed that something DID happen, but he could not prove negligence and he even said while he agreed with me that there was nothing "in the law itself" that would turn the case in my favor.
I'm still glad i did it....I did it for my dog because he couldn't speak for himself.
Good luck, adn give your little one a hug for me!
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